Intake Support Staff

Agape Network Inc • Miami, FL

5d

About The Position

The Intake Support Staff welcomes new individuals served into the residential treatment program. The role screens referrals for suitability, completes intake documentation, and explains program rules and regulations. It requires strong interpersonal skills, attention to detail, and effective communication with clients, families, team members, and referral sources.

The position coordinates screenings and admissions with clinical, administrative, and support personnel; maintains accurate, confidential records and timely electronic health record entries; and supports individuals who are not recommended for residential treatment by connecting them with alternative services or resources. The role also attends meetings and trainings and serves as backup for the agency receptionist when needed.

Requirements

• Bachelor’s degree, or equivalent experience in lieu of a degree.
• Experience in the intake/admissions process.
• Experience with computers and data-tracking systems for individuals served.
• Ability to perform the listed duties satisfactorily; reasonable accommodation will be provided for personnel with disabilities.

Responsibilities

• Conduct initial screenings to determine eligibility and suitability for residential treatment.
• Schedule and screen incoming referral calls promptly, completing screenings within 24 hours unless the referral source specifies another timeframe.
• Update the Outreach Department on referral outcomes by completing the referral tracker accurately.
• Gather and verify personal, medical, and psychosocial information to support placement decisions.
• Collaborate with clinical personnel to evaluate individuals’ needs accurately.
• Provide daily referral-status updates and decision outcomes to referral sources in accordance with Department of Children and Families and Thriving Mind of South Florida standards.
• Report screening outcomes to the immediate supervisor to determine placement suitability.
• Refer individuals not recommended for residential treatment to alternative services or resources using the appropriate referral form.
• Complete required intake forms and documentation, including consent forms and ASAM documentation, in compliance with program and regulatory requirements.
• Maintain accurate, confidential records in accordance with HIPAA and organizational policies.
• Enter data into electronic health record systems in a timely manner.
• Explain program rules, expectations, regulations, treatment processes, schedules, and available external resources to individuals served, families, and referral sources.
• Answer questions and address concerns to support individuals’ transition into the program.
• Coordinate admissions with clinical, administrative, and support personnel and communicate with external referral sources as needed.
• Assist in resolving barriers to admission and support individuals throughout intake.
• Assist the supervisor with implementing updated consent forms and perform additional duties as assigned.
• Help the program meet or exceed Department of Children and Families and Thriving Mind of South Florida expectations, prioritizing designated priority populations and others requiring residential levels of care.
• Attend scheduled personnel meetings and required trainings, including trainings conducted outside the agency.
• Provide receptionist backup when needed and maintain familiarity with the reception management system.

What This Job Offers

• Job Type: Full-time