Staff Coordinator

MedlinkHealth Anesthesia Associates•Peterborough, NH

About The Position

The Clinical Coordinator (Internal Medicine) facilitates the functioning of clinical staff in the office. The role coordinates clinical support staff activities to enhance information and patient flow and ensure adequate clinical support coverage during office hours. This is a working supervisor position with regularly scheduled nursing duties and responsibilities, and requires the ability to cover any clinical position within the office. The coordinator is also responsible for ordering clinical supplies. The Clinical Coordinator coordinates their schedule with office scheduling needs, support staff, and physician vacation time. Office support duties include answering phones and questions when appropriate, making appointments, exiting patients, helping file patient information and records, and directing calls to the Office Coordinator and providers as appropriate. The coordinator trains clinical support staff in office policies and procedures, including operational duties, staff policies, OSHA policies, CLIA policies, and other procedures affecting clinical operations. They may assist with training non-clinical staff as directed by providers, and training in specific areas may be delegated to others. The role ensures clinical staff compliance with OSHA regulations, including vaccination or waiver, adequate training, personal protective equipment standards, and referral to designated medical providers following incidents. The coordinator updates the Exposure Control Plan and staff training annually with providers. They also work with providers and the Office Coordinator to develop clinical policies and procedures; providers have final approval authority. The coordinator helps communicate information between administrative and clinical staff and facilitates communication between clinical support staff and providers. They participate in clinical staffing matters as deemed appropriate by the provider and Group Practice Administrator, which may include performance reviews, interviewing candidates, delegating work, developing staffing plans or projects, and participating in budget preparation and review.

Requirements

Graduation from an accredited Medical Assistant program.
Two years of experience in a medical office setting.
State licensure as an RN or LPN; consideration may be given to reciprocity or license-eligible status.
BLS certification from the American Heart Association.
New Hampshire state license requirements.
Good physical and emotional health.
Ability to understand and perform all physical requirements of the position.
Discretion and ability to maintain confidentiality regarding the clinic, its employees, and patients.
Ability to handle stressful situations calmly and interact well with patients, staff members, and physicians.
Professional appearance and attitude, cleanliness, neatness, a caring nature, and genuine enjoyment of patient care.

Nice To Haves

Direct medical office experience, including prior clinical staff supervision, is preferred.
Experience in the relevant specialty is preferred for specialty practices or clinics.

Responsibilities

Coordinate personal scheduling with office needs, clinical support staff schedules, and physician vacation time.
Provide office support by answering phones and questions, making appointments, exiting patients, helping file patient information and records, and directing calls appropriately.
Train clinical support staff in office policies and procedures, including operational, staff, OSHA, and CLIA policies.
Assist with training non-clinical staff as directed by providers; delegate specific training where appropriate.
Ensure clinical staff comply with OSHA regulations, including vaccination or waiver, training, personal protective equipment standards, and incident response procedures.
Update the Exposure Control Plan and staff training annually in conjunction with providers.
Work with providers and the Office Coordinator to develop clinical policies and procedures; providers retain final approval.
Disseminate information between administrative and clinical staff and facilitate communication between clinical support staff and providers.
Participate in clinical staffing matters as appropriate, including performance reviews, interviewing candidates, delegating work, and developing staffing plans or projects.
May participate in budget preparation and review.
Perform regularly scheduled nursing duties and provide coverage for any clinical position in the office.
Order clinical supplies.