Staff Coordinator

St. Luke’s University Health Network • Sellersville, PA

3d

About The Position

The Staff Coordinator is responsible for the computer and clerical processes involved in coordinating Home Health staff schedules to meet customer needs. The position also supports the clerical needs of Home Health teams through timely, efficient communication among team members and departments.

The role coordinates referrals and schedule assignments, communicates schedule changes and necessary information to patients, families, referral sources, providers, and staff, and helps ensure visits are assigned or completed. It also provides clerical support to patient care teams and serves as a liaison between Intake Department staff and clinicians to support timely, accurate processing of patient information.

Requirements

• High school graduate.
• Good keyboard skills.
• Good physical and mental health.
• Physical stamina for standing, walking, turning, stooping, bending, climbing, stretching, and lifting as required by job responsibilities.
• Finger and hand dexterity necessary to handle office equipment.
• Visual and auditory acuity required to perform job functions.
• Ability to meet the stated physical demands, including occasionally lifting or carrying up to 50 pounds, frequently lifting or carrying up to 25 pounds, and standing and/or walking at least six hours in an eight-hour workday.

Nice To Haves

• Graduation from a medical records program is helpful.
• Previous medical terminology and scheduling background is helpful.

Responsibilities

• Assign new referrals to nurses and therapists.
• Enter schedule changes and corrections into the computerized scheduling program and relay changes to designated staff.
• Communicate necessary information to patients, families, referral sources, and providers.
• Review staff daily assignments to ensure all visits are assigned and/or completed.
• Cross-train with other staff coordinators to facilitate smooth day-to-day operations.
• Investigate patient scheduling concerns and communicate concerns to the coordinator or manager as appropriate.
• Act as a liaison between Intake Department staff and clinicians to support timely and accurate processing of patient information.
• Triage phone calls, contact appropriate staff, and communicate schedule changes as needed.
• Initiate caseload reports for team members.
• Make interim changes as directed by staff.
• Perform clerical functions to meet the needs of patient care teams.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED