Staff Assistant (Veteran Services)

Alachua County•Gainesville, FL

19h

About The Position

This is responsible, moderately complex office work involving a variety of clerical, secretarial, and general office tasks. The employee is expected to independently perform tasks requiring some independent judgment. Work is performed under the direction of a higher-level supervisor and reviewed through conferences, reports, and observation of results. This is an emergency-essential classification; upon declaration of a disaster or emergency, employees in this classification are required to work.

Requirements

High school graduation or equivalent, plus two years of general office/clerical and/or customer service experience, or an equivalent combination of related training and experience.
College coursework may substitute for experience on a year-for-year basis.
Applicants within six months of meeting the minimum education and experience requirements may be considered for trainee status.
Ability to type at least 35 correct words per minute or successfully complete a word-processing skills test, as required by the position.
Successful completion of all applicable pre-hire and ongoing background checks.
Considerable knowledge of office practices and procedures; vocabulary, grammar, spelling, and punctuation; departmental standard operating procedures; word-processing systems and keyboards; telephone etiquette; and office filing and tracking systems.
Skill in dealing with applicants, employees, and the general public.
Ability to plan and organize work, follow oral and written instructions, write and organize correspondence, proofread and correct typed materials, establish and maintain effective working relationships and filing systems, work independently on multiple tasks and projects, prioritize tasks, and prepare reports and memoranda.

Responsibilities

Maintain a positive customer service focus and support the County’s organizational culture by aligning decisions with its core values.
Prepare departmental correspondence, reports, forms, agendas, and related materials.
Take and transcribe minutes as required.
Answer telephones and respond to complaints, inquiries, and requests from departmental and County staff and the public.
Organize and maintain office or departmental accounts, records, and statistical data.
Receive, post, and distribute incoming office or departmental mail.
Schedule appointments for a supervisor and arrange travel schedules and reservations.
Establish and maintain filing systems; classify and code materials, and locate and retrieve files and materials.
Prepare office or departmental materials for storage.
Serve as an office or departmental receptionist as required.
Perform assigned duties professionally and with a sense of urgency.
Work during declared disasters or emergencies, as required for this emergency-essential classification.