Veteran Care Navigator

Brightli • Springfield, MO

7d

About The Position

The Veteran Care Navigator provides in-person peer support to veterans and members of the armed services, helping them access behavioral health services, transition between levels of care, and connect with community resources. The role supports Certified Community Behavioral Health Clinic (CCBHC) services through veteran outreach, education, advocacy, care coordination, and trauma-informed support. The position works with veterans and their families as part of a collaborative team focused on providing a safe, supportive network throughout recovery.

Requirements

• Bachelor’s degree in a human services field or five years of experience in the behavioral health field.
• Military veteran status is required.
• State Certified Veteran Support Specialist credential, or willingness and ability to obtain certification upon hire.
• Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.
• Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.
• Ability to navigate complex situations, solve problems, and make effective decisions.
• Effective written, verbal, in-person, and virtual communication skills.
• Ability to attend in-person meetings.
• Successful completion of required criminal record, driving record, and abuse and neglect screenings.

Responsibilities

• Provide in-person peer support, recovery education, advocacy, and targeted case management using trauma-informed, person-centered, and shared-decision-making approaches.
• Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and other community resources tailored to their needs.
• Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to raise awareness of CCBHC services and facilitate referrals.
• Engage eligible individuals and families in available services and address barriers through brief, solution-focused emotional support.
• Coordinate care across intensive and community-based behavioral health settings to promote continuity, successful transitions, and client engagement.
• Assess safety risks, including danger to self or others, and provide appropriate safety interventions, referrals, and linkages until the individual is stabilized or in a safe environment.
• Collaborate with CCBHC clinical teams and leadership to help individuals remain connected to treatment, recovery supports, and other resources.
• Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.
• Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations.

Benefits

• Employee Assistance Program offering 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits, among others, for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Supportive workplace culture that promotes employee well-being.

What This Job Offers

• Job Type: Full-time