Veteran Care Navigator

Brightli • Springfield, MO

6d • Onsite

About The Position

The Veteran Care Navigator provides in-person peer support to veterans and members of the armed services, helping them access behavioral health services, transition between levels of care, and connect with community resources. The role strengthens Certified Community Behavioral Health Clinic (CCBHC) services through veteran outreach, education, advocacy, care coordination, and trauma-informed support. The position works with veterans and their families, clinical teams, leadership, community partners, and veteran-serving organizations to support recovery and continuity of care.

The role includes providing person-centered support and targeted case management, connecting individuals with counseling, Veterans Affairs health providers, and community services, and helping identify and address barriers to care. It also involves assessing safety risks, coordinating services across care settings, supporting CCBHC program improvement, and maintaining documentation in accordance with quality standards, contractual requirements, applicable regulations, and CCBHC obligations.

The position is full-time and located in Springfield, Missouri. It requires military veteran status, a bachelor's degree in a human services field or five years of behavioral health experience, and a State Certified Veteran Support Specialist credential or willingness and ability to obtain certification after hire. The work is sedentary, involving sitting most of the time, with occasional brief walking or standing and occasional exertion of up to 10 pounds of force.

Requirements

• Military veteran status is required.
• Bachelor’s degree in a human services field or five years of experience in the behavioral health field.
• State Certified Veteran Support Specialist credential, or willingness and ability to obtain certification upon hire.
• Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.
• Engaging, energetic, and professional approach to building productive relationships with clients, families, colleagues, and community partners.
• Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.
• Ability to navigate complex situations, solve problems, and make effective decisions.
• Effective written, verbal, in-person, and virtual communication skills.
• Ability to attend in-person meetings.
• Successful completion of required criminal record, driving record, and abuse and neglect screenings.

Responsibilities

• Provide in-person peer support, recovery education, advocacy, and targeted case management using trauma-informed, person-centered, and shared-decision-making approaches.
• Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and community resources addressing their individual needs.
• Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to increase awareness of CCBHC services and facilitate referrals.
• Engage eligible individuals and their families in services and address barriers through brief, solution-focused emotional support.
• Coordinate care across intensive and community-based behavioral health settings to promote continuity, successful transitions, and client engagement.
• Assess safety risks, including danger to self or others, and provide appropriate safety interventions, referrals, and linkages until the individual is stabilized or in a safe environment.
• Collaborate with CCBHC clinical teams and leadership to keep individuals connected to treatment, recovery supports, and needed resources.
• Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.
• Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations.

Benefits

• Employee Assistance Program with 24/7 counseling, legal assistance, and financial consultation at no cost for the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits, among others, for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• Supportive workplace culture that promotes employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time