Veteran Care Navigator Trauma Recovery Services

Centerstone•Bradenton, FL

3d•$18 - $26

About The Position

The Veteran Care Navigator provides in-person veteran peer support, educates the community about programming available through the Trauma Recovery Center, and supports care navigation in a multidisciplinary setting. The role advances a community-based, culturally competent, quality, and accessible program intended to increase access to effective trauma-focused treatment and support services. Military cultural competency and a strong understanding of community resources for outpatient counseling are important. The Navigator builds professional community relationships using varied communication strategies and helps ensure clients receive necessary care in compliance with service obligations, standards, regulations, laws, and documentation requirements. The position supports community outreach, education, consultation, service integration, targeted case management, and referrals for trauma-based counseling. It helps connect veterans and families with services, address barriers to engagement, support safety and stabilization when risks arise, and maintain program fidelity and quality. Work may take place in office, clinical, residential, or community-based settings. The position has no supervisory responsibilities.

Requirements

Military veteran status is required.
A bachelor's degree in a human services field or five years of experience in the behavioral health field.
Willingness and ability to obtain the required certification upon hire.
Ability to communicate effectively in writing, verbally, in person, and virtually.
Customer service skills and professional etiquette.
Responsible team collaboration, time management, and task-prioritization skills.
Ability to solve complex problems and make effective decisions.
Knowledge of community resources in Central Florida, particularly Veteran Serving Organizations.
Knowledge of confidentiality guidelines.
Ability to attend in-person meetings in the tri-county service area.

Responsibilities

Provide in-person veteran peer support and educate the community about Trauma Recovery Center programming.
Provide services that meet quality standards and comply with regulatory requirements and key performance indicators.
Maintain appropriate communication with employees and contribute positively as an organizational team member.
Maintain applicable certification, training, and licensure requirements.
Represent Centerstone to internal and external stakeholders, funders, and community partners; build relationships to develop Trauma Recovery Services programming; and provide community education and consultation as needed.
Use independent discretion and resourcefulness and seek additional duties as applicable.
Support operations and deliverables required by the state contract for trauma recovery services, within specified timeframes and in a manner that ensures program fidelity.
Participate in process reviews and the setup of new program processes to support compliance and quality clinical documentation.
Contribute to management of the resource and provider network database.
Support service integration and coordination across intensive, community-based behavioral health settings, including with local Veterans Affairs health providers.
Provide targeted case management and referrals for trauma-based counseling through Trauma Recovery Center providers, using shared decision-making to align care with individual needs and program standards.
Encourage eligible patients and their families to use Centerstone programs and identify and address engagement barriers using brief, solution-focused emotional support techniques.
Assess risk and provide safety-management interventions, including for danger to self or others; make appropriate referrals and linkages when clinically indicated; and remain with a crisis situation until the client is safe or the crisis is resolved.
Attend in-person meetings in the tri-county service area.