Staff Accountant - Accounts Receivable

SongTeller Hotel•Nashville, TN

3d•Onsite

About The Position

Herschend is seeking an experienced and dynamic Staff Accountant to join our Finance operations for our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate is passionate about hospitality, takes a consistent approach to financial initiatives and processes and exhibits extraordinary accuracy skills. The Staff Accountant is an advocate for the property, and passionate about delivering exceptional experiences to their team and guests. Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained. The Staff Accountant position provides a unique opportunity for the right individual to contribute to the pre-opening efforts in defining financial policy and processes for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum. The position is responsible for assisting in the implementation of financial initiatives and controls for the property to effectively position the property for a successful launch in Q2 2026. Of primary importance in this role is the ability to partner with our team in achieving our respective goals and fully contribute to the overall revenue and expense accuracy for the property. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.

Requirements

Minimum of 1 year accounting administrative experience to include hotel front office experience.
Previous experience in a high customer contact environment, with previous experience answering customer questions and handling customer concerns.
Ability to clearly and pleasantly communicate both verbally and in writing with guests, management, and co-workers, both in person and by telephone.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly and quickly to make concise decisions with strong problem-solving skills.
Developed computer proficiencies, particularly with Microsoft Office, Teams, Opera Cloud PMS, and Restaurant POS systems.
Maintaining a professional appearance offering a positive experience to all guests.
Strong organizational skills with attention to detail and ability to multi-task in a fast-paced environment.

Nice To Haves

Hotel accounting experience is strongly preferred.
College degree or formal accounting education preferred.

Responsibilities

General accounting duties and functions in areas of need within the Finance Department.
Handling customer inquiries in a timely and efficient manner, including researching and resolving customer issues.
Assisting with Accounts Receivable functions and duties.
Maintaining complete and accurate files to handle vendor and group billing inquiries.
Generating Daily Revenue and Labor reports as needed.
Assisting departments with general ledger research and re-class entries.
Assisting with GL Functions (Entry Creation, Viewing Entries, Copy and Print, Run Reports).
Preparing monthly journal entries as assigned.
Holding monthly credit meetings.
Communicating with all involved parties in the credit process (Sales, Catering and CS, Reservations and Front Desk).
Being familiar with state sales tax laws and tax-exempt compliance reporting.
Reviewing checkout with balance accounts daily to ensure and enforce hotels’ credit policy.
Displaying and effectively communicating SongTeller Hotel culture.
Ensuring compliance with all SongTeller Hotel Finance SOP’s.
Assisting with Audit requests and/or special projects.
Preparing and distributing various reports when needed.
Maintaining open communication with all departments.
Performing other tasks requested by Accounting Manager, Assistant Director of Finance and Director of Finance.