Stadium Account Manager (Bilingual Spanish)

Hospitality Staffing Solutions Group Llc•Cleveland, OH

6d•$56,000 - $62,000•Onsite

About The Position

HSS Hospitality Staffing Solutions is seeking a Stadium Account Manager to oversee staffing operations and client service for a high-volume stadium and event venue. The role serves as the primary point of contact between HSS and the client while managing daily and event-based staffing operations, workforce planning, employee coordination, client satisfaction, payroll support, service quality, and account growth. The manager works closely with the client, recruiting team, and field employees to ensure events are properly staffed and prepared. Success requires strong leadership, organization, sound decision-making, and flexibility to work around the venue’s event calendar. The position involves maintaining client relationships, planning staffing for sporting events, concerts, and special events, and providing a visible on-site presence before, during, and after events. The manager coordinates employee check-in, assignments, breaks, timekeeping, and check-out; monitors performance and service quality; addresses staffing gaps and operational issues; and may coordinate post-event cleaning and overnight assignments. The role also leads and supports field employees, reviews timekeeping and payroll information, maintains account records and reports, and promotes safety, compliance, and service improvements. Work is performed in stadium, office, concourse, food-service, and event environments, indoors or outdoors and sometimes in varying weather. The schedule is flexible and event-driven, with early mornings, late nights, overnight shifts, weekdays, evenings, weekends, holidays, and additional hours around major events. Regular walking and extended standing may be required, as well as moving throughout a large venue, including stairs, ramps, concourses, and back-of-house areas.

Requirements

Two or more years of experience in staffing, hospitality, venue operations, event management, workforce coordination, or account management preferred.
Demonstrated ability to manage client relationships and resolve service issues.
Experience leading and coordinating large groups of employees.
Strong scheduling, organizational, and workforce-planning skills.
Ability to remain calm and make effective decisions in a fast-paced environment.
Excellent communication, leadership, and problem-solving skills.
Strong attention to detail and ability to manage multiple priorities.
Proficiency with Microsoft Outlook, Word, Excel, and related business systems.
Reliable transportation and ability to travel to the assigned venue as required.
Flexible availability to work varied shifts, including early mornings, late nights, overnight shifts, weekdays, evenings, weekends, and holidays.
Willingness and ability to work additional hours before or after major events.
Ability to walk and stand for extended periods and move throughout a large venue, including stairs, ramps, concourses, and back-of-house areas.
Ability to use a computer, mobile phone, radio, and other business equipment, and to read electronic and printed schedules, reports, and event documents.
At least 18 years of age.
Legally authorized to work in the United States without restriction.
Valid driver’s license and reliable transportation when required.

Nice To Haves

Experience coordinating high-volume or event-based staffing.
Experience in a stadium, arena, convention center, entertainment venue, hotel, food and beverage operation, or high-volume staffing environment.
Experience with scheduling, timekeeping, payroll, or applicant-tracking systems.
Bilingual English and Spanish skills.

Responsibilities

Serve as the primary HSS contact for stadium and venue leadership and build the client relationship through regular communication, on-site presence, and dependable service.
Participate in event-planning, operations, and post-event meetings; understand client expectations, service standards, and event staffing needs.
Address client questions, concerns, and service issues promptly and professionally, and identify opportunities to expand services and strengthen the partnership.
Review the event calendar and develop staffing plans for sporting events, concerts, and special events.
Coordinate staffing levels, positions, schedules, reporting times, and employee assignments in partnership with recruiters.
Confirm attendance and communicate event instructions, dress codes, parking, entrances, and reporting locations to employees.
Monitor call-offs, late arrivals, and last-minute staffing changes and arrange replacements as needed.
Help coordinate high-volume staffing for food and beverage, concessions, suites, housekeeping, janitorial, event setup, and other venue departments.
Adjust staffing plans according to attendance projections, client needs, and event changes.
Maintain a visible HSS presence before, during, and after scheduled events.
Coordinate employee check-in, deployment, breaks, timekeeping, and check-out, and provide event-specific instructions.
Monitor employee preparation, performance, attendance, conduct, and service quality throughout events.
Respond to staffing gaps, operational issues, and changing client priorities; coordinate post-event cleaning and overnight assignments when required.
Lead, coach, and support field employees; communicate expectations, policies, and venue requirements; recognize strong performance and address concerns.
Investigate employee issues and partner with Human Resources or management when necessary; support retention through communication, engagement, and recognition.
Maintain a professional, respectful, and safety-focused work environment.
Review timekeeping records, obtain required client approvals, submit payroll information by deadlines, and help resolve time discrepancies and payroll questions.
Maintain accurate schedules, attendance records, event rosters, client documentation, and information in HSS systems.
Prepare staffing, attendance, payroll, and performance reports as requested.
Ensure employees follow HSS policies, client procedures, safety standards, and venue rules; communicate emergency procedures and event-specific safety expectations.
Report workplace incidents, injuries, or safety concerns immediately and participate in investigations and corrective-action planning when required.
Monitor service quality and implement improvements based on client feedback and event results.
Ensure compliance with applicable employment, wage-and-hour, and workplace-safety requirements.