Sr. UX Designer - CommercePoint

We Are Rosie•Atlanta, GA

7d•$80 - $88•Hybrid

About The Position

This role is critical in designing the user experience strategy and executing design for products within the CommercePoint program. CommercePoint is a suite of Team Member facing products used for taking orders, producing food, and fulfilling orders for customers. These products manage every single order that comes through the restaurant, making intuitive and efficient functionality paramount. The primary users are Team Members aged 16-25 who interact with this technology 150+ times per shift. The goal is to make these products feel like consumer applications while maintaining operational efficiency in a fast-paced restaurant environment. The mission for UX within CommercePoint is to make it simple to become an expert in serving guests with care, aiming to win the hearts of Team Members with these products. This requires a heart for the restaurant and a willingness to learn about business operations to inform designs.

Requirements

7+ years of UX design experience with hands-on execution ability
Consumer-facing application design experience highly valued
Mobile app design experience, particularly Android native applications
Demonstrated track record of fast turnaround on iterative design work in high-velocity, in-house environments
Portfolio demonstrating strong visual design and user experience thinking
Genuine enthusiasm for user research and talking directly with end users, especially young team members in restaurant environments
Proven ability to balance stakeholder needs with user requirements
Strong communication skills for cross-functional collaboration, particularly with engineering teams
Comfortable challenging engineering-driven solutions with user-centered alternatives
Collaborative, low-ego approach to feedback and pushback
Comfortable operating in a large corporate environment where the practical or "B+" solution sometimes ships over the ideal "A+" one due to business or engineering constraints
Copywriting skills for UI text, error messages, and user guidance
Portfolio or personal website that demonstrates strong UX principles in their own design and organization
Senior-level designer comfortable working with minimal oversight in a "player-coach" environment
Scrappy, flexible approach - able to shift between projects and handle ambiguous requirements
Independence and initiative in problem-solving
Willingness to challenge requirements and ask strategic questions
Team-oriented — this role works closely alongside two other CommercePoint designers, so strong collaborative instincts matter as much as individual design chops

Nice To Haves

Enterprise or operational software design experience preferred but not required

Responsibilities

Design efficient, functional, and beautiful experiences for CommercePoint products that feel like consumer apps while maintaining operational efficiency
Be flexible and work across multiple product lanes as needed by the priorities of the program, potentially managing multiple products simultaneously
Work both strategically and tactically, thinking through tradeoffs of various approaches to solutions and exploring multiple concepts for features
Enthusiastically engage with Team Members and Operators in restaurant settings to understand their workflows and pain points
Work in Figma— utilizing components, layouts, and design system to design wireframes, interactions, and prototypes
Move quickly from design specs and requirements to polished Figma execution, assembling and adapting solutions within an existing, well-defined design system rather than starting from scratch
Write clear, user-friendly copy for UI elements, error messages, and interactions
Communicate and collaborate with engineering teams who handle both product and engineering responsibilities
Influence decision-making to ensure we are designing and building products that are serving our restaurants well and accomplishing business outcomes
Take initiative and advocate for better-designed products with a "scrappy" mindset in a fast-moving environment
Advocate for the mission and purpose of our brand