Sr. UX Designer

Digital Realty•Dallas, GA

2d•$125,000 - $145,000•Remote

About The Position

Digital Realty's Digital Experience (DXP) team is seeking a Senior UX Designer to shape the company's digital ecosystem. The role combines UX research, experience design, analytics, optimization, and AI-enabled innovation to improve customer engagement and business outcomes across websites, platforms, and digital customer journeys. The designer identifies user needs through research and data analysis, designs intuitive customer experiences, and applies emerging AI technologies to accelerate innovation. The role spans strategy, experimentation, optimization, and design, improving how customers, prospects, partners, search engines, and AI systems discover, engage with, and consume digital experiences. The position is part of the Marketing team, which collaborates with Sales to develop business-building strategies and tailor corporate strategy to local market needs. Digital Realty describes its workplace as supportive and inclusive, with opportunities to work across business areas, contribute ideas, and develop professionally.

Requirements

At least 5 years of experience in UX Design, Product Design, Digital Experience Design, or a related field.
A strong portfolio demonstrating user-centered design methodologies and measurable business outcomes.
Experience conducting user research and translating customer insights into effective design solutions.
Advanced proficiency with Figma and modern prototyping tools.
Strong analytical skills and ability to interpret user behavior, engagement, and performance data.
Experience documenting design specifications, workflows, and acceptance criteria.
Excellent communication, storytelling, stakeholder management, and presentation skills.
Ability to work independently and effectively in ambiguous, fast-paced environments.
Experience working across cross-functional teams, including design, marketing, content, and development.
Passion for emerging technologies, AI innovation, and continuous learning.

Nice To Haves

Experience supporting enterprise websites, SaaS platforms, mobile applications, or digital marketing initiatives.
Familiarity with analytics platforms such as GA4, Adobe Analytics, or similar tools.
Experience designing and measuring A/B tests and conversion optimization initiatives.
Experience working within Agile product development environments.
Knowledge of AI-assisted design tools and AI-powered customer experiences.
Understanding of SEO, GEO/AEO, personalization strategies, and conversion rate optimization best practices.

Responsibilities

Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
Analyze user engagement, behavioral, and conversion data to develop actionable insights and recommendations.
Develop personas, customer journey maps, experience models, and design hypotheses.
Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
Design intuitive, accessible, customer-centered digital experiences aligned with business objectives.
Partner with developers, content strategists, marketers, and business stakeholders to deliver digital experiences.
Design and support A/B testing, experimentation, and experience optimization initiatives.
Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
Use AI-powered tools to accelerate research, ideation, prototyping, content planning, and design workflows.
Explore and implement AI-driven opportunities, including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.