Sr. UX Designer

Unum • Portland, ME

4d • $89,400 - $183,500 • Hybrid

About The Position

Unum is seeking a senior UX Designer and design leader to create intuitive, customer-centered digital experiences that drive engagement and business impact. The role leads cross-functional teams in translating customer needs into innovative web, application, and digital solutions that balance usability, accessibility, and visual excellence.

The position applies expertise in UX strategy, interaction design, and design best practices to deliver consistent, scalable experiences across products and value streams. It collaborates with stakeholders on end-to-end design initiatives and delivers solutions intended to improve customer satisfaction and adoption. The role also mentors UX talent, fosters design excellence in agile teams, and establishes methods that improve user outcomes and organizational capability.

This is a campus-based position requiring three days per week onsite. The designer generally works as a team member on individual UX assignments while also supporting cross-team standards, best practices, and coordination.

Requirements

• Bachelor’s degree or equivalent relevant business experience.
• At least 6 years of experience designing user experiences and interaction design for rich interactive websites and/or applications.
• Passion for resolving user pain points through design.
• Excellent communication and influencing skills, including presenting concepts and gaining senior leadership approval.
• Ability to work on multiple projects and teams in parallel.
• A broad range of experience from different industries and practices.
• Exceptional user interface and experience design skills; understanding of user-centered design disciplines and principles; and attention to detail.
• Passion for results and for introducing methods or tools that advance user experience.
• Analytical ability and critical-thinking skills.
• Proven experience designing for multiple devices, such as mobile and tablet.
• Ability to inspire teams to prioritize the end user.
• Expertise using Lucid, Figma, Figma Make, enterprise design systems, Condens, Jira/Rally, Monday.com, Microsoft Teams/M365, Co-pilot and other AI-assisted design tools, usability testing, rapid prototyping, responsive design, WCAG 2.2 AA/accessibility testing, and HTML/CSS fundamentals.
• Ability to work as part of an Agile team and influence business partners, Product Owners, and development teams on the importance of strong UX design.
• Solid understanding of modern web technologies and interaction patterns, and experience designing complex solutions for complete digital environments, including mobile-first and responsive design.
• Experience participating on project teams and clearly communicating design processes, ideas, and solutions to teams and clients.
• Ability to resolve issues and conflicts with team members.
• Effective verbal and written communication skills.
• Ability to work with urgency and meet tight deadlines.
• Self-starter, detail-oriented, and passionate about UX, design, and innovation.

Nice To Haves

• Insurance background is beneficial.

Responsibilities

• Help define and oversee the UX process across Unum, ensuring best practices are used across teams.
• Provide ideas for improving customer UX to the AVP User Experience and work with them to refine and roll out best practices across teams.
• Help set and enforce standards across teams.
• Define and reinforce adherence to accessibility standards.
• Work on individual UX assignments while providing cross-team support, standardization, best practices, and interconnection.
• Partner with business Product Owners, CX roles, Scrum team members, and subject matter experts to develop user interfaces implementable on the web.
• Develop interfaces that provide a consistent user experience across digital platforms and reinforce the corporate brand.
• Translate concepts into user flows, wireframes, mockups, and prototypes.
• Research, conceive, sketch, prototype, and user-test digital product experiences in support of the Execution Team Lead’s vision.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a range of devices and interfaces.
• Use a user-centered design approach to test and iterate designs rapidly.
• Bring ideas from other industries and companies that may benefit Unum’s client base.
• Create, update, and maintain pattern and style libraries.
• Create screenshot mockups and prototypes for usability testing and requirements gathering.
• Oversee consistent application of the user experience, including brand guidelines, color, fonts, icons, and other artifacts, and ensure accessibility compliance.
• Monitor UX best practices, AI trends, and new technologies and evaluate them for possible adoption.
• Mentor and develop UX talent and foster design excellence within agile teams.
• Research and share knowledge of industry trends and technologies.
• Develop and promote accessibility standards across the organization.

Benefits

• Onsite fitness facilities
• Generous paid time off
• Employee professional development programs
• Healthcare benefits, including health, vision, and dental
• Short- and long-term disability insurance benefits
• Performance-based incentive plans
• 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether or not the employee contributes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior