Sr. UX Designer

Unum Group • Portland, ME

2d • Hybrid

About The Position

Unum is seeking a senior UX Designer and design leader to create intuitive, customer-centered digital experiences that support engagement and business impact. The role leads and contributes to cross-functional design work, translating customer needs into web, application, and other digital solutions that balance usability, accessibility, and visual excellence. It supports consistent and scalable experiences across products and value streams, while collaborating with stakeholders and guiding end-to-end design initiatives.

The position is campus-based and requires working onsite three days per week. The designer will contribute to individual UX assignments while also supporting cross-team standards, best practices, and consistency. The role works with product owners, customer experience partners, scrum team members, and subject matter experts to create implementable web interfaces and experiences across digital platforms that reinforce the corporate brand. It also includes maintaining design libraries, promoting accessibility, mentoring and developing UX talent, and evaluating trends and technologies, including AI-assisted design tools.

Requirements

• Bachelor’s degree or equivalent relevant business experience.
• At least 6 years of experience designing user experiences and interaction design for rich, interactive websites and/or applications.
• Strong user interface and user experience design skills, with an understanding of user-centered design disciplines and principles and attention to detail.
• Ability to design for multiple devices, including mobile and tablet.
• Experience designing complex solutions for complete digital environments, including mobile-first and responsive design.
• Understanding of modern web technologies and interaction patterns.
• Ability to use usability testing, rapid prototyping, responsive design, WCAG 2.2 AA/accessibility testing, and HTML/CSS fundamentals.
• Expertise with Lucid, Figma, Figma Make, enterprise design systems, Condens, Jira/Rally, Monday.com, Microsoft Teams/M365, Copilot, and other AI-assisted design tools.
• Ability to work as part of an agile team and influence business partners, product owners, and development teams on the value of strong UX design.
• Excellent communication and influencing skills, including the ability to present concepts and gain senior leadership approval.
• Ability to work on multiple projects and teams in parallel.
• Analytical ability and critical thinking skills.
• Ability to communicate design processes, ideas, and solutions clearly and effectively to teams and clients.
• Ability to resolve issues and conflicts with team members.
• Effective verbal and written communication skills.
• Ability to meet tight deadlines with a sense of urgency.
• Self-starter with attention to detail and a passion for UX, design, and innovation.
• Passion for resolving user pain points through design and for helping teams prioritize end users.
• Broad experience across different industries and practices.

Nice To Haves

• Insurance industry background.

Responsibilities

• Help define and oversee UX processes across Unum and encourage best practices across teams.
• Share ideas for improving customer experiences with the AVP User Experience and help refine and roll out design practices across teams.
• Help establish and enforce standards across teams, including accessibility standards.
• Contribute to individual UX assignments and provide cross-team support, standardization, best practices, and interconnection.
• Partner with business product owners, customer experience roles, scrum team members, and subject matter experts to develop implementable web interfaces.
• Develop consistent user experiences across digital platforms that reinforce the corporate brand.
• Translate concepts into user flows, wireframes, mockups, and prototypes.
• Research, conceive, sketch, prototype, and user-test digital product experiences in support of the Execution Team Lead’s vision.
• Design wireframes, user stories, user journeys, and mockups for a wide range of devices and interfaces.
• Apply a user-centered design approach and rapidly test and iterate designs.
• Bring ideas from other industries and companies that may benefit Unum’s client base.
• Create, update, and maintain pattern and style libraries.
• Create screen mockups and prototypes for usability testing and requirements gathering.
• Oversee consistent application of brand guidelines and design artifacts, and ensure compliance with accessibility standards.
• Monitor best practices, AI trends, and new technologies and evaluate them for possible adoption.
• Mentor and develop UX talent and promote design excellence within agile teams.
• Research and share knowledge of the industry’s latest trends and technologies.
• Develop and promote accessibility standards across the organization.

Benefits

• Onsite fitness facilities.
• Generous paid time off.
• Employee professional development programs.
• Healthcare benefits, including health, vision, and dental.
• Short- and long-term disability insurance benefits.
• Performance-based incentive plans.
• 401(k) retirement plan with employer match up to 5%, plus an additional 4.5% contribution whether or not the employee contributes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior