Sr. Training Specialist
About The Position
Motorola Solutions’ Global Education team provides personalized, engaging, and relevant learning experiences to help learners support safer communities. The CommandCentral Training Delivery Team designs and delivers instructor-led software training for the public safety sector, covering products such as Community Engagement, NG 9-1-1 Call Management, Voice & Computer Aided Dispatch, Real Time Intelligence Operations, Field Response and Reporting, and Records & Evidence Management. The Sr. Training Specialist conducts hands-on virtual and classroom instruction for cloud software technologies and supports ongoing technical and end-user training. The position focuses on user experience, customer workflows, and training quality, tailoring instruction to learners at different levels, from end users to system administrators. Training is facilitated in person and virtually using live customer and/or demo software environments, documentation, and minimal slide content. The role operates under supervision from the CommandCentral Training Team Manager and is open to candidates in all U.S. states, remotely. Frequent travel is required, including domestic and occasional international travel. The position requires a valid driver’s license, legal authorization to work indefinitely in the U.S. without employer sponsorship, and the ability to pass a stringent fingerprint background check for access to areas governed by the U.S. Department of Justice CJIS Security Policy. The stated target base salary range is $68,000–$73,000 USD.
Requirements
- High school diploma or equivalent.
- Valid driver’s license.
- Must be able to obtain background clearance as required by a government customer, including successfully passing the required fingerprint background check.
- Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
- Ability to travel frequently, with travel requirements listed as over 50%, including domestic and occasional international travel.
Nice To Haves
- FAA Part 107 Remote Pilot Certification.
- At least 1 year of experience working with Motorola Solutions customer software.
- At least 3 years of technical training experience.
- At least 3 years of public safety experience.
- At least 1 year of experience working with public safety products.
Responsibilities
- Teach agency customers and staff how to use and operate complex software products and services.
- Conduct virtual and/or on-site training for Motorola CommandCentral software and designated third-party software integrations.
- Present training using a variety of classroom methods and tools, including Zoom, Google Meet, and Google Slides.
- Complete department-required reports within established standards and deadlines.
- Manage communications with customers and internal stakeholders concerning projects and training schedules.
- Compile comprehensive training and technical documents, as well as course materials for new and existing products or services.
- Measure knowledge transfer and training effectiveness.
Benefits
- Incentive bonus plans.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- 10 paid holidays.
- Generous paid time off packages.
- Employee stock purchase plan.
- Paid parental and family leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
