Sr. Technical Program Manager I
About The Position
Axon is hiring a Senior Technical Program Manager to lead end-to-end delivery of complex, enterprise-scale deployments for Strategic and Global customers. The role owns programs from planning through deployment, acceptance, and adoption, coordinating customer, product, engineering, delivery, and external partner teams to turn complex requirements into successful outcomes. The position operates in high-visibility, mission-critical environments where priorities can evolve. The program manager is expected to bring structure to ambiguity, maintain composure under pressure, exercise sound judgment, and balance customer needs, product capabilities, and scalable delivery. The role also contributes to repeatable enterprise delivery practices and a team-first culture through process improvement, mentoring, and knowledge sharing. This position is remote within the United States and requires 30–50% domestic travel for onsite work with Enterprise customers. It reports to the Sr Director of Professional Service, Enterprise.
Requirements
- 10+ years of experience leading complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
- Proven track record delivering large-scale, multi-stakeholder deployments for enterprise or global customers.
- Knowledge of program management fundamentals, including scope, schedule, risk, dependency, and change management.
- Experience partnering cross-functionally with Product, Engineering, Sales, and Services to drive aligned execution.
- Ability to work effectively in ambiguous, fast-moving environments and make sound decisions without complete information.
- Excellent communication skills, including the ability to translate complex technical concepts for executive, technical, and customer audiences.
- Demonstrated ability to manage multiple programs simultaneously while maintaining focus on priorities and outcomes.
- Analytical and problem-solving skills, with a bias toward practical, scalable solutions.
- Experience identifying and implementing process improvements that improve delivery quality and customer outcomes.
- Bachelor’s degree in Business, Engineering, Information Systems, or equivalent practical experience.
Nice To Haves
- PMP certification.
Responsibilities
- Own end-to-end delivery of complex enterprise-scale programs for Strategic and Global customers, from planning through deployment, acceptance, and adoption.
- Lead multiple high-impact programs simultaneously, managing scope, timelines, dependencies, and risks.
- Partner with Product and Engineering to translate customer and regulatory requirements into executable delivery plans and make informed tradeoffs.
- Serve as a trusted program lead for customers and internal stakeholders, providing clarity and calm leadership in high-stakes situations.
- Drive alignment across Sales, PSO, Engineering, Product, and external partners.
- Anticipate risks and constraints, communicate them clearly, and take action to mitigate issues before they affect delivery or customer trust.
- Lead program-level change management as requirements evolve while maintaining momentum and accountability.
- Communicate technical and operational topics to executive, technical, customer, and frontline audiences.
- Identify delivery gaps, improve processes, and help scale repeatable, enterprise-ready execution models.
- Mentor peers, share lessons learned, and contribute to stronger program execution across the organization.
Benefits
- Competitive salary
- 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Employee Resource Groups (ERGs)
- Snacks in offices
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What This Job Offers
Job Type
Full-time
Career Level
Senior
