Sr. Technical Program Manager

PlayStation•San Diego, CA

14h•Hybrid

About The Position

The Senior Technical Project Manager leads planning and delivery of large, complex, high-impact technical programs and cross-functional initiatives across Sony Interactive Entertainment’s global People Technology platform. This senior individual-contributor role owns end-to-end program delivery and serves as the hands-on Scrum Master for the team’s established two-week sprint cadence. It creates governance, alignment, and delivery discipline to coordinate workstreams, improve predictable sprint execution, and translate strategic priorities into executable plans. Working within a globally consistent Agile product delivery model, the role partners with Human Resources, Payroll, Product Leads, Managers, Technical Leads, IT, Data, Security, vendors, and other teams to align priorities, capacity, scope, timelines, decisions, and outcomes. It uses Jira, integrated delivery plans, dashboards, and program and sprint metrics to identify trends, advise leaders on trade-offs, and drive continuous improvement. The position calls for deep Agile, Scrum, and technical program management expertise, systems thinking, technical fluency, executive communication, and the ability to mentor and influence across teams without direct authority.

Requirements

At least 8 years of technical project or program management experience leading complex software, platform, integration, or infrastructure initiatives.
Extensive experience as a hands-on Scrum Master for technical teams working in recurring sprints and facilitating all core Scrum ceremonies.
Deep knowledge of Agile and Scrum, including backlog readiness, story decomposition, estimation, capacity planning, sprint goals, impediment management, retrospectives, team coaching, and continuous improvement.
Proven ability to lead large, complex, multi-workstream programs encompassing scope, roadmaps, schedules, governance, risks, dependencies, decisions, testing, change readiness, and release delivery.
Advanced planning-tool experience, such as Jira, including board and workflow design, sprint administration, queries, dashboards, roadmaps, and program-level reporting.
Demonstrated use of delivery data and sprint or program metrics to improve forecasting, influence priorities, communicate risk, and drive measurable improvement.
Strong technical literacy across the software development lifecycle, enterprise platforms, cloud services, and release practices, sufficient to lead technical delivery and understand complex dependencies.
Executive-level stakeholder management, facilitation, and communication skills, including the ability to translate between technical teams, business leaders, and senior decision-makers.

Nice To Haves

Certified ScrumMaster (CSM), Advanced Certified ScrumMaster (A-CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP), Project Management Professional (PMP), or comparable certification.
Experience in People Technology or HR Technology, including Workday or comparable enterprise platforms.
Experience with Jira reporting extensions or visualization tools such as eazyBI, Power BI, Tableau, or comparable platforms.
Demonstrated success mentoring others, resolving conflict, and influencing outcomes without direct authority in global, matrixed environments.
Experience coordinating globally distributed teams, strategic vendors, or enterprise programs with significant organizational change and cross-functional complexity.

Responsibilities

Serve as the hands-on Scrum Master for the People Technology Services team, facilitating sprint planning, daily stand-ups, backlog refinement, sprint reviews or demonstrations, and retrospectives on a consistent two-week cadence.
Own and continuously improve the team’s Agile operating rhythm, working agreements, backlog readiness standards, and sprint governance.
Align priorities, capacity, dependencies, and sequencing across project work, operational support, intake demand, and unplanned work before sprint commitments are made.
Set clear sprint goals and realistic commitments; monitor progress, impediments, scope changes, carryover, and unplanned work, and resolve or escalate risks to outcomes.
Use retrospective insights and delivery data to identify bottlenecks, assign owners to improvement actions, and measure improvements to flow, quality, and predictability.
Coach Product Leads, team members, and delivery partners on practical Agile and Scrum practices, role clarity, and shared accountability.
Lead large, complex technical programs and high-impact initiatives from discovery and business case through planning, execution, testing, deployment, stabilization, transition, and closure.
Establish program outcomes, scope, success measures, integrated roadmaps, milestones, governance, decision rights, delivery plans, and communication rhythms with sponsors and stakeholders.
Maintain integrated schedules, RAID and decision logs, dependency maps, resource plans, and action trackers, surfacing issues early and assigning accountable owners.
Coordinate delivery across Product, Integrations, Data, Security, Architecture, Human Resources, Payroll, vendors, and other teams to keep workstreams aligned to shared outcomes.
Partner with technical leads to evaluate estimates, sequencing, architecture and integration dependencies, technical risks, and delivery options while respecting technical ownership.
Translate strategic priorities and portfolio commitments into realistic program, release, and sprint plans aligned with capacity, business value, technical sequencing, and operational needs.
Advise leaders on scope, sequencing, capacity, and trade-offs; establish change governance and prevent unplanned demand from destabilizing committed delivery.
Manage cross-program dependencies, resource constraints, sequencing conflicts, and decisions; present clear options, recommendations, and impact assessments.
Contribute to portfolio planning and governance by assessing initiative health, challenging assumptions, and recommending reprioritization or corrective action.
Define and maintain Jira boards, integrated dashboards, and reporting standards for sprint execution, program health, milestones, dependencies, risks, decisions, and outcomes.
Use sprint and program metrics—including sprint goal achievement, committed versus completed work, carryover, throughput, cycle time, blocked work, milestone performance, and trends—to improve forecasting and delivery decisions.
Prepare concise executive updates, decision materials, and data-backed recommendations that communicate technical progress, delivery risks, and cross-functional impacts.
Identify systemic delivery trends and emerging risks, and lead practical improvements to planning, workflow, governance, and team predictability.