Sr Technical Lead - Wailea Beach Resort Marriott

Encore Global•Wailea, HI

7d•Onsite

About The Position

The Sr. Technical Lead is a mid-tier technical operator focused on small general sessions and assisting with larger general sessions. The position bridges the technical lead and technical specialist roles and reports to an Operations Manager, Director of Operations, or DET. The role is responsible for setting up, operating, and breaking down advanced audiovisual equipment; resolving technical issues; providing excellent customer service; supporting client relationships; and collaborating with internal teams on event solutions. The Sr. Technical Lead also mentors and coaches team members, performs advanced event work, supervises and directs technicians during events, and assists with equipment security, storage, transportation, maintenance, inventory, and forecasting. Work takes place in hotel, convention center, event venue, and warehouse environments. Work may involve exposure to outdoor temperatures, dirt, sand, dust, noisy conditions, high-end audiovisual equipment, electrical components, and heights accessed by lifts or ladders. Multiple hotel locations may be involved. Working times may be irregular and include on-call status, days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 lbs.
External applicants must meet or validate and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree.
2–3 years of customer service or hospitality experience.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful events.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service and work to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Collaborate with internal teams on event solutions before and during events to support customer satisfaction.
Understand and foster the hotel-client relationship.
Encourage the development of technical and leadership skills among other employees.
Mentor and coach technical, sales, and operations team members to develop technical skills as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct other technicians during events.
Assist with equipment security, storage, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.