Sr Tech Field Engineer
About The Position
The Sr Tech Field Engineer installs, repairs, and maintains product and component hardware and software, primarily at customer premises. The role ensures systems operate as designed and are maintained or upgraded according to requirements. Working collaboratively with technical colleagues, the engineer provides timely and effective service, schedules service visits, completes required administration, and helps customers understand product functionality and remain satisfied with service delivery. This position provides field engineering support to an assigned base of large or complex clients and takes ownership of onsite service activity. It performs advanced maintenance and low-complexity installations, resolves client and systemic team issues, and contributes technical feedback and recommendations to improve service delivery.
Requirements
- High school diploma or GED.
- Generally, 2–4 years of experience in the area of responsibility.
Nice To Haves
- Technical certification or an associate degree may be required.
Responsibilities
- Provide the full range of Field Engineering support for an assigned base of large or complex clients.
- Take complete ownership of onsite service activity.
- Perform advanced-level maintenance on all products, including low-complexity installation activities.
- Provide technical feedback on equipment, systems, and processes to improve service delivery.
- Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identify and resolve systemic issues within the team.
- Proactively support other team members by providing technical assistance and expertise.
- Contribute to improved client services metrics reporting and documentation.
- Monitor technical and process issues and inform the manager and/or team, including recommendations for offering improvements.
- Schedule services, complete required administration, and work with customers to support satisfaction and understanding of product functionality.
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What This Job Offers
Career Level
Senior
Education Level
High school or GED
