Sr Tech Field Engineer
About The Position
The Sr Tech Field Engineer installs, repairs, and maintains product and component hardware and software, primarily at customer premises. The role ensures systems operate as designed and are maintained or upgraded as required. It works collaboratively with technical colleagues to provide timely, effective service, schedules service activities, completes required administration, and supports customer satisfaction and understanding of product functionality. The engineer provides field engineering support for an assigned group of large or complex clients and takes ownership of onsite service activity. The assignment is temporary, lasts three months, is based in South Bend, Indiana, and involves driving. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM.
Requirements
- High school diploma or GED.
- Generally, 2–4 years of experience in the area of responsibility.
- At least 1 year of hands-on experience with laptop and desktop break-fix.
- General knowledge of laptop and desktop hardware and software, including basic knowledge of Microsoft applications.
- Ability to resolve basic or non-complex problems as directed.
Nice To Haves
- Technical certification or an associate degree may be required.
- Computer-building background experience is preferred.
Responsibilities
- Provide the full range of field engineering support for an assigned base of large or complex clients.
- Take complete ownership of onsite service activity.
- Perform advanced-level maintenance on products, including low-complexity installation activities.
- Provide technical feedback on equipment, systems, and processes to improve service delivery.
- Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installations.
- Identify and resolve systemic issues within the team.
- Support other team members by providing technical assistance and expertise.
- Contribute to improved client service metrics reporting and documentation.
- Monitor technical and process issues and proactively inform the manager and/or team with recommendations for improvement.
- Schedule services, complete required administration, and help customers understand product functionality and remain satisfied with service delivery.
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What This Job Offers
Career Level
Senior
Education Level
High school or GED
