Sr Tech Field Engineer

Indotronix International Corporation•Oklahoma City, OK

11d

About The Position

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded according to requirements. Collaborates with technical colleagues to provide timely, effective, and seamless service. Schedules services, completes required administration, and works with customers to support satisfaction with service delivery and understanding of product functionality. Provides the full range of Field Engineering support for an assigned base of large or complex clients, taking ownership of onsite service activity. Performs advanced-level maintenance on products, including low-complexity installation activities, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Provides technical feedback, helps identify and resolve systemic team issues, supports other team members, contributes to service metrics reporting and documentation, and informs the manager or team about technical and process issues with recommendations for improvement.

Requirements

High school diploma or GED required.
May require technical certification or an associate degree.
Generally, 2–4 years of experience in the area of responsibility.
Must have a reliable personal car and car insurance.
At least 1 year of hands-on laptop and desktop break-fix experience.
General knowledge of laptop and desktop hardware and software, including basic knowledge of Microsoft applications.
Ability to resolve basic or non-complex problems as directed.

Nice To Haves

Computer-building background experience preferred.

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large or complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems, and processes to improve service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Provides technical assistance and expertise to support other team members.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues and proactively informs the manager and/or team, including recommendations for improvement.
Schedules services, completes required administration, and works with customers to support satisfaction with service delivery and understanding of product functionality.