Sr Tech Field Engineer
About The Position
Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained or upgraded according to requirements. Works collaboratively with technical colleagues to provide timely, effective, and seamless service. Schedules services, completes required administration, and works with customers to support satisfaction with service delivery and understanding of product functionality. Provides the full range of Field Engineering support for an assigned base of large or complex clients and takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Provides technical feedback on equipment, systems, and processes; identifies and resolves systemic issues within the team; supports other team members with technical assistance; and contributes to improved client service metrics reporting and documentation. Monitors technical and process issues and proactively informs the manager or team with recommendations for improvement.
Requirements
- High school diploma or GED.
- Generally, 2–4 years of experience in the area of responsibility.
Nice To Haves
- Technical certification or an associate degree may be required.
Responsibilities
- Provide Field Engineering support for an assigned base of large or complex clients.
- Take ownership of onsite service activity.
- Perform advanced-level maintenance on products, including low-complexity installation activities.
- Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Provide technical feedback on equipment, systems, and processes to improve service delivery.
- Identify and resolve systemic issues within the team.
- Provide technical assistance and expertise to other team members.
- Contribute to client service metrics reporting and documentation.
- Monitor technical and process issues and inform the manager or team with recommendations for improvement.
- Schedule services, complete required administration, and support customer satisfaction and understanding of product functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
