View Job description for Sr. Specialist, Student Accounts

College of Western Idaho•Nampa, ID

6d•Onsite

About The Position

Support Student Success and Financial Operations as a Senior Accounts Receivable Specialist at CWI! Are you a detail-oriented financial professional who enjoys solving problems, supporting students, and improving processes? The College of Western Idaho (CWI) is seeking a Senior Accounts Receivable Specialist to provide advanced accounts receivable support, collections management, customer service, reporting, and financial analysis while ensuring the accuracy and integrity of student accounts. In this role, you'll serve as a trusted resource for students, campus partners, and external stakeholders, helping resolve account issues, maintain accurate financial records, and support the college's commitment to exceptional service and financial stewardship. Why Join CWI? At CWI, finance professionals play a vital role in supporting student success and institutional operations. As a Senior Accounts Receivable Specialist, you'll have the opportunity to combine customer service, financial analysis, and process improvement while working in a collaborative environment focused on continuous improvement and operational excellence.

Requirements

Associate's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and experience
One (1) year of accounts receivable experience
One (1) year of front-line customer service experience
Strong verbal and written communication skills
Ability to exercise sound judgment and make confident decisions
Strong organizational skills and attention to detail
Ability to maintain confidentiality and handle sensitive information professionally
Ability to work effectively in a fast-paced environment while managing multiple priorities
Ability to obtain an Idaho driver's license and provide transportation to CWI locations as needed

Responsibilities

Perform and coordinate collection activities, including phone, email, and written communications regarding outstanding account balances
Assist students with payment options and account resolution strategies
Review, monitor, and maintain student account balances to ensure accuracy and compliance
Implement processes related to monitoring delinquent accounts and non-payment drops
Make account adjustments and resolve account discrepancies as needed
Support the timely collection of outstanding receivables while maintaining a positive customer experience
Provide accurate and timely information to students, employees, agencies, and community members by phone, email, and in person
Serve as a resource for questions related to payments, invoices, collections, and student account activity
Deliver exceptional customer service while handling sensitive and confidential information
Build positive relationships with students and stakeholders while supporting successful account resolution
Maintain master course fee records and historical fee information
Identify, collect, organize, and maintain financial and operational data
Produce reports and provide timely responses to reporting requests
Analyze departmental performance information and identify trends, anomalies, and opportunities for improvement
Provide recommendations based on data analysis and operational review
Identify opportunities to improve workflows, procedures, and internal controls
Assist with translating financial and system requirements across departments
Support process improvements that increase efficiency, accuracy, and customer satisfaction
Ensure compliance with institutional policies, procedures, and financial practices
Participate in identifying and resolving operational issues as part of a collaborative team
Perform administrative duties in support of Student Accounts and Business Office operations
Collaborate with campus departments, agencies, and external partners
Interact professionally with students, executives, government agencies, campus organizations, and community stakeholders
Convey by words and actions the values expected by CWI
Perform other duties as assigned