Sr. Specialist, Business Development

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

Royal Caribbean Group’s Sales Team is hiring a full-time Business Development Specialist to support Sales Managers working with a varied account base and help departments meet or exceed corporate growth goals through service support, telephone sales, and electronic sales. The role supports selling efforts, creates sales opportunities, and works with Travel Partners, clients, Sales Managers, and internal departments to resolve service issues and support strategic Sales and Marketing activities. The position is onsite in Miami and reports to the Supervisor, Business Development. The Specialist also supports corporate and trade-related events, helps Travel Partners follow co-op marketing guidelines, and provides information about corporate and brand policies, procedures, products, promotions, and selling tools.

Requirements

One to three years of sales experience, including cold calling.
Excellent verbal and written communication skills.
Strong presentation skills.
Ability to use advanced business and sales knowledge to make decisions.
Ability to build strong relationships across multiple departments.
Strong collaborative work ethic and willingness to share ideas and experience.
Sound judgment and personal integrity.
Ability to assume responsibility for personal and organizational results and proactively develop greater results.
Proficiency in financial and business skills.
Ability to use multiple communication and interaction methods to collaborate effectively, get results with others, and develop customer champions.
Ability to demonstrate confidence and credibility.
Ability to work well in a fast-paced environment.

Nice To Haves

Associate or Bachelor’s degree.
Travel industry experience.
Negotiation skills.

Responsibilities

Support selling activities by resolving issues raised by Travel Partners, clients, and Sales Managers, generating selling opportunities, and assisting with strategic Sales and Marketing efforts.
Review and act on sales calls and inquiries across sales functions and Travel Partners, using interactions to create selling opportunities.
Call Travel Partners on behalf of Sales Managers to help close business, educate partners about brand products, promotions, and selling tools, build brand awareness, and identify or qualify sales opportunities.
Use sound independent business judgment in managing allocated Empowerment and Marketing dollars.
Partner with Sales Managers to coordinate and execute corporate team events and trade-related events, including ship tours, FAM training functions, and Seminars at Sea.
Work with the Sales and Business Development Support team to ensure corporate and brand policies, procedures, and key selling attributes are accessible and understood.
Work with Travel Partners to ensure co-op marketing expenses are submitted on time and in accordance with established guidelines.
Network and interact with relevant internal departments to respond to requests and complete service-resolution tasks.
Perform other job-related duties assigned by a supervisor or management.