Sr. Software Engineer - ServiceNow Developer

Ampcus Inc.•Reston, VA

2h•Onsite

About The Position

Ampcus Inc. is seeking a highly motivated Sr. Software Engineer - ServiceNow Developer to join their team. This role will play a key part in maturing Customer Service Products built on the ServiceNow platform. The developer will lead ServiceNow delivery, collaborate with business units and process managers to build solutions and processes, and support maintenance, continual service improvement, and new capabilities on the platform. The position involves complex analysis, design, development, automated unit and integration testing, and debugging of computer software. This includes operating system architecture integration, software design, and selection of computer systems, languages, and equipment. The role requires designing, coding, testing, developing, and documenting application programs, working with end-users and stakeholders to define system scope and objectives, and managing modifications to operational programs and procedures. The engineer will also lead stakeholder and product owner meetings to define software requirements and create complex systems.

Requirements

ServiceNow Developer – 5 yrs. exp.
CSM exp. in ServiceNow.
Service Catalog exp.
Playbook.
Flow designer.
5 years’ experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development.
ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM. Expert.
ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.). Expert.
Design, development, and implementation of ServiceNow solutions through creating custom applications, workflows, and integrations. Expert.
Customization and configuration of ServiceNow modules through use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs. Expert.
Integration with other systems through working with APIs, web services, and other technologies to connect ServiceNow with other enterprise applications. Expert.
Troubleshooting and problem-solving through identifying and resolving issues related to ServiceNow functionality and performance. Expert.
Ability to work with scoped ServiceNow applications and complex customizations. Expert.
Knowledge of web technologies (XML, JSON, REST APIs, etc.). Advanced.
Knowledge of data management and database concepts. Advanced.
Knowledge of SDLC processes and Agile/Scrum methodologies. Advanced.
Knowledge of security protocols (LDAP, SSO, etc.). Advanced.
Knowledge of UX/UI design and implementation. Advanced.
Knowledge of continuous integration within DevOps environment. Advanced.
Knowledge of API Management Tools. Advanced.
Knowledge of with GIT/BitBucket. Advanced.
Knowledge of cloud technologies (e.g. AWS, Azure). Advanced.
Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.). Advanced.
Fundamental knowledge of software engineers’ best practices, agile methodologies, CI/CD pipelines. Advanced.
Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests. Advanced.
Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework. Advanced.
Experience with deploying a global application and configuration management. Advanced.
Ability to communicate technical requirements to all levels of expertise. Expert.
Proficient in establishing and maintaining good working relationships. Advanced.
Knowledge and understanding of software development life cycle (SDLC). Expert.
Proficient with integrating complex and/or existing systems. Expert.
Knowledge of programming languages (e.g. JavaScript, C, Python, etc.). Expert.
Excellent communication skills both written and verbal. Expert.

Nice To Haves

Admin or CSM certification.
ServiceNow Admin Certification - is a Plus.
Mentoring and guiding junior developers through sharing knowledge and expertise to help other team members grow. Advanced.
Works closely with Architects, Product Owners, Scrum Masters, and Value Stream Managers to provide insight into delivering business value and meeting objectives. Expert.
Decomposes functional and technical requirements into project activities and tasks and provides conceptual design, prototype and test cycles appropriate to a chosen technical solution. Expert.
Identifies technical risks and develops mitigation strategies; introduces and recommends industry best practices and standards for the project. Expert.
Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers. Expert.
Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation. Expert.

Responsibilities

Perform technical detail design, coding, testing of applications.
Serve as subject matter expert for customer and internal discussions related to maintaining and enhancing existing software systems.
Develop and/or analyze interface design documentation.
Comply with hardware and software systems standards and procedures.
Deliver large systems for tens of thousands of users.
Comply with code quality, migration and dev/ops standards and policies.
Perform software analysis, including requirements and use case development and design.
Implement and document source code to design specifications.
Perform software testing including developing and running automated unit tests, drafting, and executing structured automated test cases.
Compile, assess, and report data results from software testing and analysis.
Develop software solutions for enterprise environments and other technologies.
Analyze and implement functional and non-functional (e.g. performance, availability) requirements and designs, implements, and tests software.
Perform operations & maintenance (O&M) of existing systems.
Identify areas for improvement and streamlining.
Assist in the estimation of development of application features.
Provide direct technical support for high level, high visibility and critical trouble calls for supported applications.
Work with cross-functional teams to develop highly reliable software that runs at scale.
Provide recommendations to infuse new technology.
Extend open-source libraries and systems as necessary to meet the needs of the team.
Play a crucial role in product scoping and roadmap / architecture discussions.
Continually evaluate emerging technologies to identify opportunities, trends, and best practices.
Mentoring of junior software engineers.
Reviewing the work of other developers and providing feedback.
Communicate technical requirements to all levels of expertise.
Establish and maintain good working relationships.