Sr. ServiceNow Developer
About The Position
The ServiceNow Developer Senior is a senior technical contributor responsible for designing, developing, and supporting enterprise ServiceNow applications and platform capabilities. The role partners with product owners, service managers, and technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. It requires deep ServiceNow platform expertise, sound architectural judgment, and the ability to mentor developers while following platform standards, governance, and best practices. The position involves building and maintaining custom applications, configuring workspaces and user experiences, implementing integrations and automation, supporting platform governance, and contributing to Agile delivery. The work is a 3–6 month contract. Candidates local to Atlanta, GA are strongly preferred, though candidates working fully remotely are acceptable.
Requirements
- 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments.
- 3+ years building and supporting custom applications using App Engine Studio.
- 3+ years working within Agile or sprint-based delivery models.
- Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
- Advanced proficiency with GlideRecord, query optimization, and transactional logic.
- Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
- Solid understanding of ACL design, role hierarchy, and access evaluation order.
- Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
- Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
- Experience with REST-based integrations and data exchange using JSON.
- Strong documentation skills, including technical design notes and implementation guidance.
Nice To Haves
- Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL® 4 Foundation or equivalent ITSM experience.
- Local to Atlanta, GA; local candidates are strongly preferred.
Responsibilities
- Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
- Partner with product owners and stakeholders to translate requirements into technical solutions.
- Maintain and enhance existing applications, focusing on stability, performance, and upgrade compatibility.
- Review and approve development work to ensure compliance with platform standards and security requirements.
- Support platform upgrades and resolve development-related issues introduced by new releases.
- Contribute to platform documentation, architectural decisions, and operational runbooks.
- Troubleshoot production issues and implement long-term corrective solutions.
- Participate in change review and release governance processes.
- Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
- Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
- Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
- Apply platform guardrails, naming conventions, access controls, and architectural best practices.
- Participate in sprint planning, backlog refinement, and change review while collaborating with cross-functional teams.
- Mentor mid-level and delegated developers, review code, and promote consistent development standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
