Sr ServiceNow Developer

HealthFirst•Remote - FL, FL

2d•$99,100 - $156,485

About The Position

The Sr ServiceNow Developer will help mature Healthfirst’s ServiceNow platform and Service Management practice. The role works with business units and process managers to build solutions and processes that support platform maintenance, continual service improvement, and new capabilities. It also leads development work performed by vendors and consulting staff and mentors the Service Management team. The developer designs, builds, tests, deploys, and supports ServiceNow configurations, applications, integrations, and DevOps capabilities. The position supports platform upgrades and operations, integrations with enterprise and legacy systems, and governance and traceability across CI/CD deployments. It also provides advanced troubleshooting, root cause analysis, and documentation of platform policies, procedures, controls, and SDLC practices.

Requirements

At least 3 years of ServiceNow development experience.
At least 3 years of IT Service Management process design experience.
ServiceNow System Administrator Certification.
Broad understanding of the ServiceNow Enterprise product suite and capabilities.
Fundamental understanding of technologies relevant to ServiceNow integrations, including ServiceNow APIs, SSO, SAML, SSL, web services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
Ability to apply business concepts to technical solutions.
Web portal development skills, such as HTML, CSS, AngularJS, and Bootstrap.
Experience implementing Incident, Problem, Change, Service Catalog, Request, CMDB, and Knowledge processes.
Ability to create reports using the standard reporting engine, as well as metrics and SLAs.
Adherence to ServiceNow best practices, including scripting, security, and implementation.
Aptitude for learning new modules using training materials.
Experience collaborating across functional boundaries across the enterprise, within and outside IT.
Clear written and verbal communication skills.
ITIL Foundation certification.
High school diploma or GED.

Nice To Haves

ServiceNow Certified Application Developer.
At least 3 years of ServiceNow administration experience in an enterprise environment.
At least 5 years of ServiceNow development experience.
At least 5 years of IT Service Management process design experience.
A 2- to 4-year technical-oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes.
ITIL Intermediate certification.
Excellent interpersonal, communication, collaboration, and documentation skills.
Asset Management experience.
Experience in a healthcare domain.
Passion for providing excellent service to internal customers.

Responsibilities

Design, prototype, implement, test, and deploy ServiceNow business rules and technical solutions, including client scripts, UI pages, actions and policies, scheduled jobs, import sets, transform maps, ACLs, and notifications.
Develop existing and custom ServiceNow applications, including integrations with Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities.
Develop custom integration components, including SSO, CMDB, and SAS connectors, and integrate legacy systems with ServiceNow using MID Servers, web services, ChatOps, email, and other relevant technologies.
Design and implement ServiceNow integrations with DevOps and CI/CD pipelines to enable automated Change Management, deployment tracking, and Release Management governance.
Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activity.
Configure pipeline integrations to capture build, deployment, release, and change information in ServiceNow for end-to-end traceability.
Work with Service Catalog and Service Portal modules.
Support ServiceNow upgrades, patches, clones, releases, testing, and production deployments.
Create and use update sets to move customizations between ServiceNow instances.
Design for and maintain a highly available and recoverable environment.
Provide administrative ServiceNow support, including advanced troubleshooting, bug fixes, and root cause analysis.
Document, maintain, and update policies, procedures, and controls for ServiceNow platform operations and its SDLC.
Review requirements to ensure they are detailed enough to estimate accurately.
Work with process managers to understand business functionality, pain points, and improvement opportunities.
Continuously improve and learn ServiceNow development best practices, tools, and technology, and proactively keep ServiceNow skills current.
Manage and lead development work performed by vendors and consulting staff.
Mentor the Service Management team and share technical knowledge.