Sr. ServiceNow Developer
About The Position
The Senior ServiceNow Developer is a senior technical contributor responsible for designing, developing, and supporting enterprise ServiceNow applications and platform capabilities. The role partners with product owners, service managers, and technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. It requires deep ServiceNow platform expertise, sound architectural judgment, and the ability to mentor developers while ensuring compliance with platform standards, governance, and best practices. The position includes building custom applications with App Engine Studio, creating role-aware workspace experiences, implementing integrations and automation, supporting platform governance, and collaborating through Agile delivery processes. The role also contributes to platform documentation, architectural decisions, release governance, and the resolution of production and upgrade-related issues.
Requirements
- At least 5 years of hands-on ServiceNow development experience in enterprise or large-scale environments.
- At least 3 years of experience building and supporting custom applications using App Engine Studio.
- At least 3 years of experience working within Agile or sprint-based delivery models.
- Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
- Advanced proficiency with GlideRecord, query optimization, and transactional logic.
- Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
- Solid understanding of ACL design, role hierarchy, and access evaluation order.
- Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
- Experience with REST-based integrations and data exchange using JSON.
- Strong documentation skills, including technical design notes and implementation guidance.
Nice To Haves
- Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ITIL 4 Foundation certification or equivalent ITSM experience.
- Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
Responsibilities
- Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
- Partner with product owners and stakeholders to translate requirements into technical solutions.
- Maintain and enhance existing applications, focusing on stability, performance, and upgrade compatibility.
- Review and approve development work to ensure compliance with platform standards and security requirements.
- Support platform upgrades and resolve development-related issues introduced by new releases.
- Contribute to platform documentation, architectural decisions, and operational runbooks.
- Assist with troubleshooting production issues and implementing long-term corrective solutions.
- Participate in change review and release governance processes.
- Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
- Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
- Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
- Apply platform guardrails, naming conventions, access controls, and architectural best practices.
- Participate in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
- Guide mid-level and delegated developers, review code, and promote consistent development standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
