Sr. Service Technician, Hayward

Lucid Motors • Hayward, CA

13d

About The Position

Lucid is creating mobility experiences through innovation and sustainable transportation, using proprietary technology and software-defined vehicle architecture. The Sr. Service Technician is an experienced professional responsible for diagnosing, maintaining, and repairing Battery Electric Vehicles (BEVs). The role calls for a passion for sustainable transportation and creative problem-solving in a fast-paced environment.

The technician repairs and diagnoses electro-mechanical issues, maintains strong knowledge of high- and low-voltage and general electric vehicle systems, and serves as a subject matter expert in one or two major repair categories. The position also includes helping train and assist other service technicians, documenting customer vehicle interactions, and collaborating with service team members, customers, and the Field Engineering Team. The technician may work remotely and support the mobile service team as needed.

Requirements

• At least 4 years of experience as a Service Technician or Diagnosis Technician.
• Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
• Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
• Experience in luxury automobile repair environments.
• Customer-facing experience with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn proprietary DMS software.
• Ability to communicate effectively, verbally and in writing, with the Field Engineering Team about preliminary vehicle diagnoses.
• EPA 609 Certification.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver's license with no suspensions within the past year.
• Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Responsibilities

• Repair electro-mechanical issues and perform diagnostics.
• Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric vehicle powertrains, repair procedures, and related topics.
• Maintain a high level of knowledge of high-voltage, low-voltage, and general electric vehicle systems.
• Problem-solve technical and process-flow issues and serve as a subject matter expert in at least one or two major repair categories.
• Follow correct repair order documentation procedures, including the Three C's.
• Use the appropriate software suite to properly and completely document customer vehicle interactions.
• Communicate and collaborate effectively with service team members, including advisors and managers, as well as customers.
• Demonstrate attention to detail and a commitment to positive client experiences.
• Work remotely and support the mobile service team as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed