Commercial HVAC-R Service Technician (Hayward Lakes Area)

Benedict Sales & Service•Superior, WI

About The Position

Benedict Sales & Service is hiring a full-time, year-round commercial HVAC-R Service Technician for commercial service work across central and northern Wisconsin and eastern Minnesota. The role involves servicing, repairing, maintaining, modifying, and installing commercial refrigeration, HVAC, ventilation, food service, and beverage equipment; residential service calls are not part of the position. The technician travels between customer sites, takes ownership of service calls, and is supported by an experienced service team and Service Manager. The position requires diagnosing equipment problems, interpreting technical documents, using tools and testing devices, maintaining parts inventory, and recording work electronically. Technicians communicate with customers and coworkers, help meet department goals, and operate and maintain company vehicles, tools, and equipment safely. The schedule may include emergency on-call coverage, nights, weekends, and holidays. Work includes travel of two to four hours at a time, indoor and outdoor job sites, rooftops, ladders, and confined spaces, as well as frequent lifting up to 50 pounds and occasional lifting of 75 pounds or more.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver's license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, troubleshooting, and organizational skills.
Knowledge and understanding of commercial refrigeration and HVAC equipment.
Ability to use power and hand tools, thermometers, pressure gauges, and other testing devices.
Ability to run copper piping and PVC.
Ability to read and interpret technical drawings, manuals, schematics, and mechanical blueprints.
Basic computer skills and ability to learn computer programs.
Ability to travel between job sites and work locations 100% of the time, including driving two to four hours at a time.
Availability to work a non-standard schedule that includes emergency on-call coverage, nights, weekends, and holidays.
Ability to work effectively in a high-stress, fast-paced environment, follow instructions, meet deadlines, and plan, organize, and prioritize work.
Ability to read, write, and comprehend simple instructions, correspondence, and memos; present information in one-on-one and small-group situations.
Ability to perform basic arithmetic and apply common-sense reasoning to written, oral, or diagrammatic instructions.

Nice To Haves

Two or more years of related refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, especially for transporting large commercial trailers.

Responsibilities

Troubleshoot, diagnose, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret technical drawings, blueprints, electronic and mechanical schematics, operation manuals, and repair manuals.
Use power and hand tools, thermometers, pressure gauges, and other testing devices to identify and resolve equipment issues.
Run copper piping and PVC.
Maintain inventory of replacement parts, order replacements, and determine parts stocking for the assigned service vehicle.
Accurately record work progress and history using electronic work orders and computerized management systems.
Collect payment from designated customers before service when required and direct payments to appropriate personnel for processing.
Communicate effectively with customers, coworkers, and other personnel; respond to customer needs and project a positive company image.
Set and achieve individual goals and contribute to department goals and a team environment.
Safely operate and maintain the company vehicle, tools, and equipment, and comply with company and industry safety standards.
Travel between customer sites and work locations and perform on-call service as scheduled.
Perform other duties as assigned by authorized personnel.