Commercial HVAC-R Service Technician

Benedict Sales & Service•Tomah, WI

About The Position

Benedict Sales & Service is hiring a full-time, year-round Commercial HVAC-R Service Technician to service, repair, maintain, modify, and install commercial refrigeration, HVAC, ventilation, food service, beverage, and related mechanical equipment. The position serves customer sites across central and northern Wisconsin and eastern Minnesota and does not involve residential calls. The technician travels between job sites, takes ownership of service calls, and is supported by an experienced service team and the Service Manager. The role involves diagnosing visible and complex equipment problems; interpreting technical drawings, schematics, manuals, and blueprints; using testing devices and hand or power tools; running copper piping and PVC; maintaining and ordering replacement-parts inventory; and recording work progress and history in a computerized management system. Other duties include communicating with customers and coworkers, collecting and directing certain customer payments, supporting individual and department goals, and safely maintaining and operating company vehicles, tools, and equipment. The technician must follow company and industry safety standards and present a professional, timely, and positive company image. Work requires daily travel between customer sites, sometimes driving two to four hours at a time, and availability for emergency on-call work, nights, weekends, and holidays. The physical demands include walking at job sites, operating commercial vehicles and tools, climbing stairs and ladders to reach equipment and rooftops, accessing confined spaces, working indoors and outdoors, and frequently lifting, pushing, or carrying up to 50 pounds and occasionally 75 pounds or more.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver's license and ability to meet commercial insurability requirements.
Strong mechanical, troubleshooting, problem-solving, analytical, and communication skills.
Knowledge of commercial refrigeration and HVAC equipment.
Ability to plan, organize, and prioritize work; follow instructions; and meet deadlines.
Basic computer skills and ability to learn computer programs.
Ability to use power and hand tools, thermometers, pressure gauges, and other testing devices.
Ability to run copper piping and PVC and read and interpret technical manuals, schematics, and mechanical blueprints.
Ability to travel between job sites and work locations 100% of the time.
Availability for a non-standard schedule, including emergency on-call work, nights, weekends, and holidays.
Ability to work effectively in a high-stress, fast-paced environment.
Ability to communicate information orally and in writing and understand simple instructions, correspondence, and memos.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to climb stairs and ladders, access rooftops and confined spaces, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.

Nice To Haves

Two or more years of refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, especially for transporting large commercial trailers.

Responsibilities

Troubleshoot, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret technical drawings, blueprints, schematics, operation manuals, and repair manuals.
Diagnose complex equipment problems when the cause is not immediately visible or obvious.
Use power and hand tools, thermometers, pressure gauges, and other testing devices to diagnose and repair equipment.
Run copper piping and PVC.
Maintain replacement-parts inventory and order parts as needed.
Use a computerized management system to record work progress and service history accurately.
Collect payments from designated customers before service and direct payments to appropriate personnel for processing.
Communicate effectively with customers and coworkers and respond to customer needs.
Set and achieve individual goals and contribute to department goals and teamwork.
Safely operate and maintain company vehicles, tools, and equipment.
Comply with company and industry safety standards and perform duties professionally, accurately, and on time.