Commercial HVAC-R Service Technician (Hayward Lakes Area)

Benedict Refrigeration Service•Superior, WI

About The Position

Benedict Sales & Service is hiring a full-time, year-round Commercial HVAC-R Service Technician for commercial service work across central and northern Wisconsin and eastern Minnesota. The technician diagnoses, repairs, maintains, modifies, and installs commercial refrigeration, HVAC, ventilation, food service, and beverage equipment. The position involves traveling between customer sites and does not include residential service calls. Technicians take ownership of service calls while receiving support from the Service Manager and experienced service staff. The role requires reading technical drawings, schematics, manuals, and blueprints; using testing devices and power and hand tools; running copper piping and PVC; maintaining replacement-parts inventory; and recording work using electronic work-order and time-entry systems. The technician also communicates with customers and coworkers, may collect and direct customer payments for processing, and safely operates and maintains the company vehicle, tools, and equipment. Work includes daily travel between sites, sometimes driving two to four hours at a time, and availability for emergency on-call work, nights, weekends, and holidays. The technician must be able to work indoors and outdoors, access rooftops and confined spaces, climb stairs and ladders, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.

Requirements

High school diploma or equivalent.
At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
Valid Class D driver's license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, troubleshooting, and communication skills.
Knowledge and understanding of commercial refrigeration and HVAC equipment.
Ability to plan, organize, and prioritize tasks; follow instructions; and meet deadlines.
Ability to use power and hand tools and testing devices such as thermometers and pressure gauges.
Ability to run copper piping and PVC and interpret technical manuals, schematics, and mechanical blueprints.
Basic computer skills and ability to learn computer programs.
Ability to travel between job sites and work locations, including daily travel and drives of two to four hours.
Ability to work a non-standard schedule that includes emergency on-call coverage, nights, weekends, and holidays.
Ability to work effectively in a high-stress, fast-paced environment.
Ability to climb stairs and ladders, access rooftops and confined spaces, work indoors and outdoors, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.
Ability to read, write, and comprehend simple instructions and short correspondence; communicate information orally and in writing; and perform basic arithmetic.

Nice To Haves

Two or more years of related refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, particularly for transporting large commercial trailers.

Responsibilities

Diagnose, troubleshoot, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret technical drawings, blueprints, electronic and mechanical schematics, operating manuals, and repair manuals.
Use power and hand tools, thermometers, pressure gauges, and other testing devices to identify and resolve equipment problems.
Run copper piping and PVC.
Maintain inventory of replacement parts, order replacements, and determine parts stocking for the assigned service vehicle.
Accurately record work progress and history using computerized management, electronic work-order, and time-entry systems.
Collect payment from applicable customers before service and direct payments to the appropriate personnel for processing.
Communicate effectively and follow through in responding to customer needs and working with customers and coworkers.
Set and achieve individual goals and contribute to department goals and a team environment.
Safely operate and maintain the company vehicle, tools, and equipment, and comply with company and industry safety standards.
Demonstrate professionalism, timeliness, accuracy, and a positive company image.
Travel between customer sites and work locations and participate in emergency on-call coverage, including nights, weekends, and holidays.
Perform other duties as assigned by authorized personnel.