Sr. Service Technician, Hayward

Lucid Motors•Hayward, CA

12d

About The Position

The Sr. Service Technician is an experienced professional responsible for diagnosing, maintaining, and repairing Battery Electric Vehicles (BEVs). The role calls for a passion for sustainable transportation and creative problem-solving in a fast-paced environment. The technician performs electro-mechanical repairs and diagnostics, supports and trains other technicians on high-voltage systems and repair procedures, and serves as a subject matter expert in one or two major repair categories. The position also includes accurately documenting repair orders and customer interactions, collaborating with service team members and customers, and supporting the mobile service team remotely as needed. Lucid describes its work as creating exceptional mobility experiences through innovation and sustainable, software-defined vehicles. The company states its commitment to equal employment opportunity and celebrates diversity.

Requirements

At least 4 years of experience as a Service Technician or Diagnosis Technician.
Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
Experience in luxury automobile repair environments.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
Ability to communicate effectively in writing and verbally with the Field Engineering Team regarding preliminary vehicle diagnosis.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver's license with no suspensions within the past year.
Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Responsibilities

Repair electro-mechanical issues and perform diagnostics.
Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric vehicle powertrains, and repair procedures.
Maintain strong knowledge of high-voltage, low-voltage, and general electric vehicle systems.
Problem-solve technical and process-flow issues.
Serve as a subject matter expert in at least one or two major repair categories.
Follow correct repair-order documentation procedures, including the Three C's.
Use the appropriate software suite to document customer vehicle interactions accurately and completely.
Communicate and collaborate with service team members, including advisors and managers, and with customers.
Demonstrate attention to detail and a commitment to positive client experiences.
Work remotely and support the mobile service team as needed.
Perform other duties as assigned.