Service Technician - Sr. Service Technician

Atmos Energy • Campbellsville, KY

7d

About The Position

The Service Technician performs prescribed service work, responds to customer service requests, and supports safe and reliable natural gas operations. The role may include customer connections and disconnections as the employee becomes operator qualified, explaining needed repairs, answering basic questions, and ensuring customers understand and are satisfied with completed work. Duties may also include disconnecting service for delinquent accounts, installing and operating Wireless Meter Reading equipment, supporting emergency response, maintaining required records, and reading meters for billing.

The position requires compliance with company and regulatory requirements, safety procedures, and required training. The technician may perform work individually or as part of a team, report outside the regular work area, and enter customer premises. Work takes place outdoors in varied weather and may involve rough terrain, high noise, confined spaces, and occasional work on ladders, roofs, in attics, or under houses. Standby duty, shifts, weekends, holidays, emergency call-outs, and occasional extended hours may be required; a residence requirement may apply based on call-out response time.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• Valid driver's license in accordance with company standards.
• Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain required OQs, classroom training, and certifications.
• Ability to use company internet/intranet resources for data entry, reference, and retrieval tasks.
• Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
• Ability to lift and carry 45 pounds from the ground to 42 inches and 53 pounds from the ground to 52 inches.
• Ability to generate 95 foot-pounds of force at a contact point 32 inches high.
• Ability to bend, stoop, squat, kneel, or crouch and walk 500 feet.
• Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
• Pass required pre- and post-employment screenings, including drug testing under applicable DOT and PHMSA requirements and motor vehicle record background checks.

Responsibilities

• Perform basic work using prescribed procedures.
• Respond to customer service requests, including connections and disconnections as operator qualified.
• Inform customers of needed repairs, answer basic questions, and confirm their understanding and satisfaction with completed work.
• Disconnect service as necessary and perform collection efforts on delinquent accounts.
• Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
• Assist with activities to ensure responsiveness to natural gas and other emergencies.
• Complete and maintain accurate records and reports to meet company and regulatory requirements.
• Read meters and record usage for billing as needed.
• Identify, address, and report safety and encroachment issues through resolution and completion.
• Safely operate and inspect assigned company vehicles and equipment.
• Follow company values, strategies, policies, procedures, safety requirements, and the Code of Conduct; complete required safety training.
• Perform standby duty, shift work, holiday or weekend work, emergency call-outs, and occasional extended hours when required.
• Report outside the regular work area when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED