Sr. Service Technician, Seattle
About The Position
Lucid is seeking an experienced Sr. Service Technician to diagnose, maintain, and repair Battery Electric Vehicles (BEVs) while helping deliver exceptional customer experiences. The role involves resolving electro-mechanical issues, maintaining expert knowledge of high- and low-voltage systems and EV powertrains, and serving as a subject matter expert in one or two major repair categories. The technician will also train and assist other technicians, document customer and repair interactions, and collaborate with service teams and customers. The position may require remote work and support for the mobile service team as needed. Lucid provides access to online and instructor-led training, career check-ins, and a supportive environment that encourages advancement. The work environment is described as clean, safe, and state-of-the-art. Lucid notes that successful completion of drug screening and a background check, including motor vehicle records, may be a condition of employment where permitted by law.
Requirements
- At least 4 years of experience as a Service Technician or Diagnosis Technician.
- ASE certifications A4, A5, A6, A7, A8, L3, and L4-ADAS (required).
- Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
- Experience in luxury automobile repair environments.
- Customer-facing experience with excellent written and verbal communication skills.
- Proficiency in Microsoft Office and ability to learn proprietary DMS software.
- Ability to communicate effectively, verbally and in writing, with the Field Engineering Team regarding preliminary vehicle diagnoses.
- EPA 609 Certification.
- Willingness to complete Lucid-provided CPR training after hire.
- Valid driver's license with no suspensions within the past year.
- Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Nice To Haves
- ASE Certified Master Technician.
Responsibilities
- Repair electro-mechanical issues and perform diagnostics.
- Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, EV powertrains, and repair procedures.
- Maintain a high level of knowledge of high-voltage, low-voltage, and general electric vehicle systems.
- Problem-solve technical and process-flow issues and serve as a subject matter expert in at least one or two major repair categories.
- Follow correct repair order documentation procedures, including the Three C's.
- Use the appropriate software suite to properly and completely document customer vehicle interactions.
- Communicate and collaborate effectively with service team members, including advisors and managers, as well as customers.
- Demonstrate attention to detail and a passion for creating positive client experiences.
- Work remotely and support the mobile service team as needed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- Paid time off
- Paid holidays
- Paid sick leave
- 401(k) retirement plan
- Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.
- Access to online and instructor-led training.
- Career check-in conversations with management.
- Eligible for shares in the company.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
