Sr. Scheduling Coordinator

JPS Health Network•Fort Worth, TX

2d•Onsite

About The Position

The Senior Scheduling Coordinator compiles and maintains schedules for more than 50 providers delivering clinic services. The role supports a patient- and family-centered model of care by demonstrating dignity and respect, sharing information, encouraging participation, and partnering with patients and families. The coordinator trains clinic staff on scheduling templates, serves as a resource for less experienced colleagues, addresses complex scheduling issues, coordinates schedules with providers and department leaders, maintains scheduling resources and templates, and provides patient-facing assistance.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of experience providing customer service.
At least 2 years of experience scheduling multiple-provider departments or clinics for clinic services.

Responsibilities

Train clinic staff on scheduling template usage and act as a resource for colleagues with less experience.
Resolve complex scheduling issues involving multiple providers to achieve optimal clinic coverage.
Provide input into the development of departmental operating procedures.
Run reports regarding scheduling and available or used paid time off.
Coordinate the master clinic schedule with providers, practice managers, and the department administrator.
Keep the supervisor informed of provider scheduling issues.
Define the duration of all activity types for each clinic in accordance with its Medical Director.
Create standard templates for clinic service resources, including appointment times, patient volumes, operating days, schedule periods, and schedule activation.
Maintain existing standard and daily resources and templates.
Provide the practice manager with next-available resource appointments weekly.
Resolve scheduling issues with the department administrator, physician leader, practice manager, physicians, and other hospital staff.
Answer telephones; greet and direct patients and visitors; provide information about services and other assistance; and maintain necessary supplies and forms.
Ensure patient confidentiality requirements are met in accordance with established policies and procedures.
Demonstrate service excellence, positive customer service, and telephone etiquette, treating customers with dignity and respect and using age-specific skills and knowledge.
Perform other duties as assigned.