Sr. Scheduling Coordinator

JPS Health Network•Fort Worth, TX

1d•Onsite

About The Position

The Senior Scheduling Coordinator compiles and maintains schedules for more than 50 providers delivering clinic services. The role supports a patient- and family-centered model of care through dignity and respect, information sharing, participation, and partnership with patients and families. It also provides scheduling guidance to clinic staff and colleagues, coordinates clinic schedules with providers and administrative leaders, and supports patient-facing activities such as answering telephones and directing visitors.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of experience providing customer service.
At least 2 years of experience scheduling multiple-provider departments or clinics for clinic services.

Responsibilities

Train clinic staff on scheduling template usage and serve as a resource for less-experienced colleagues.
Resolve complex scheduling issues, including moving multiple providers to optimize clinic coverage.
Provide input into the development of departmental operating procedures.
Run reports on scheduling and paid time off, including available and used time.
Coordinate the master clinic schedule with providers, Practice Managers, and the Department Administrator.
Keep the supervisor informed about provider scheduling issues.
Define the duration of activity types for each clinic in accordance with its Medical Director.
Create standard templates for all Clinic Service Resources, including appointment times, patient capacity, operating days, schedule periods, and activation.
Maintain existing standard and daily resources and templates.
Provide the Practice Manager with next-available resource appointments weekly.
Resolve scheduling issues with the Department Administrator, Physician Leader, Practice Manager, physicians, and other hospital staff.
Answer telephones; greet and direct patients and visitors; provide information about services and other assistance as needed; and maintain necessary supplies and forms.
Protect patient confidentiality in accordance with established policies and procedures.
Demonstrate Service Excellence, positive customer service, and telephone etiquette, treating customers with dignity and respect and using age-specific skills and knowledge.
Perform other duties as assigned.