Sr. Scheduling Coordinator - South Lake Interventional Spine

Orlando Health•Clermont, FL

9d•Onsite

About The Position

The Senior Scheduling Coordinator supports a high-volume, multidisciplinary Interventional Pain Management and Neurosurgery clinic. The practice averages more than 420 in-office procedures and 100 Ambulatory Surgery Center cases monthly. The role communicates regularly with physicians, patients, ancillary services, and surgical areas to schedule, reschedule, and cancel tests and procedures. It also involves obtaining insurance authorizations for in-office and ASC procedures, navigating OnBase, submitting insurance appeals, and managing patient scheduling. The coordinator maintains departmental schedules, gathers and enters patient demographic and insurance information, verifies authorizations, communicates preparation and arrival details to patients, and serves as a liaison between clinical and business staff. This position is full-time, 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM, at the practice located at 1900 Don Wickham Dr, Clermont, Florida.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.
Accurate use of medical terminology, multi-line phones, and word processing or spreadsheet applications.
Knowledge of computer applications, multi-line telephone systems, printers, copiers, and fax machines, including required data entry.

Nice To Haves

An associate’s degree in Business, Information Systems, or a clinical field may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
Gather and enter patient demographic information, insurance verification and authorization details, and scheduling information efficiently and accurately.
Communicate preparation instructions, arrival times, and arrival locations to patients.
Input and distribute charge management processes daily.
Schedule and cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Serve as a liaison to clinical and business staff to support effective patient management.
Assist with training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and arrival.
Monitor and prioritize daily workload based on department needs.
Communicate with Patient Access and clinical departments regarding registration and scheduling issues.
Take a proactive role in resolving problems.
May provide feedback to the manager on human resources functions such as hiring, coaching, and counseling.
Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.