Scheduling Coordinator Ortho/Spine Office

Trinity Health

4d•$20 - $25

About The Position

The Scheduling Coordinator supports an orthopedic and spine office by coordinating patient referrals and related appointments. The role obtains insurance authorizations, gathers and verifies referral documentation, organizes relevant clinical information for specialists, contacts patients with appointment details, and records referral progress. The coordinator also contributes to practice care-team communication, quality improvement, and patient-centered care while following departmental, organizational, HIPAA, and OSHA policies.

Requirements

High school diploma or equivalent.
Knowledge of practice management computer systems.
Ability to work independently and as part of a team.
Knowledge of general office machines and telephone systems.
Familiarity with identifying medical documents.
Ability to work under pressure and meet tight deadlines.
Ability to multitask and adapt to shifting priorities.
Ability to maintain discretion when handling confidential information.
Attention to detail.

Nice To Haves

Experience in an office environment and/or healthcare setting.

Responsibilities

Obtain insurance authorization from patients’ insurance companies by phone, fax, or online, as applicable.
Coordinate patient referrals to specialists as requested by providers.
Enter and maintain accurate, comprehensive referral data in the database.
Verify that pertinent documentation has been provided for each requested referral.
Assemble information about patients’ clinical backgrounds and referral needs, and provide appropriate clinical information to specialists according to referral guidelines.
Call patients with appointment information.
Document all stages of referrals in the appropriate database or in writing.
Stay current with corporate communications, including email and internal networks.
Report to the designated work area on time and wear appropriate work attire.
Assist other staff members after completing assigned duties.
Follow departmental policies and procedures and complete required job-related training.
Maintain professional conduct and a positive, supportive manner when interacting with patients, providers, and employees.
Follow St. Joseph’s Physicians and government HIPAA and OSHA policies and procedures, as well as the employee handbook.
Perform duties and assist providers as part of the practice care team; participate in daily huddles and other periodic team meetings.
Participate in quality improvement initiatives as part of the practice care team.
Ensure job functions align with office policies and procedures and patient-centered medical home standards.
Perform other duties and responsibilities as required or requested.