Medical Office Coordinator - Ortho Alliance

SCA Health • St. Clairsville, OH

2d

About The Position

The Medical Office Coordinator is responsible for front-office functions at the medical practice. The role supports efficient administrative workflows, high-quality patient service, and compliance with healthcare regulations. Duties include assisting with patient relations, check-in and check-out, scheduling, insurance verification, and phone coverage; greeting patients and visitors; registering new patients and updating existing patient demographics, including personal and financial information; managing appointments and patient flow; ensuring timely and accurate patient charge entry and assisting with copay collection and recording; responding to patient inquiries, concerns, and complaints; managing office supplies and equipment; and maintaining a clean, inviting, and friendly environment.

Requirements

• High school graduate or equivalent.
• At least one year of experience in a medical office setting.
• Excellent communication and organizational skills.
• Proficiency with electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Knowledge of computers, fax machines, printers, and other equipment.
• Proficiency in Microsoft Office programs, including Word, Excel, Outlook, Forms, Access, and PowerPoint.
• Ability to handle confidential matters responsibly.
• Ability to work in a multitasking, high-stress environment.

Responsibilities

• Assist with front-office functions, including patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
• Welcome and greet patients and visitors in person or over the phone.
• Register new patients and update existing patient demographics by collecting personal and financial information.
• Schedule appointments and manage patient flow.
• Ensure timely and accurate patient charge entry into the billing system and assist with collecting and recording copays.
• Handle patient inquiries, concerns, and complaints.
• Order and manage office supplies and equipment.
• Maintain a clean, inviting, and friendly environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED