Sr. Scheduling Coordinator - OHMG Neurology

Orlando Health•Orlando, FL

3d•Onsite

About The Position

The Senior Scheduling Coordinator for Orlando Health Medical Group Neurology communicates regularly with physicians, patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The role maintains departmental schedules, coordinates patient demographic and insurance information, and communicates procedure preparation instructions, arrival times, and locations to patients. It also serves as a liaison between clinical and business staff to support effective patient management and exemplary customer service.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling, or an equivalent substitution with an associate’s degree.
Knowledge of computer applications and experience using multi-line telephone systems, printers, copy and fax machines, which may include required data entry.

Responsibilities

Maintain appropriate departmental schedules.
Gather and enter patient demographic information, verify insurance and authorizations, and schedule appointments or procedures accurately and efficiently.
Communicate preparation instructions, arrival times, and arrival locations to patients.
Input and distribute charge management process information daily; schedule and cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Act as a liaison to clinical and business staff to ensure effective and efficient patient management.
Assist in training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and arrival.
Monitor daily workload and prioritize tasks based on department needs.
Communicate regularly with Patient Access and clinical departments about registration and scheduling issues.
Take a proactive role in resolving problems.
May provide feedback to the manager on human resources functions such as hiring, coaching, and counseling.
Maintain punctual attendance and comply with Orlando Health policies and applicable standards.
Use medical terminology, multi-line phones, and word-processing and spreadsheet applications accurately.