Sr. Salesforce Administrator

Action Behavior Centers • Austin, TX

2d • $105,000 - $115,000

About The Position

ABC is seeking a versatile, proactive Sr. Salesforce Administrator to join a small, close-knit team in a fast-paced environment. The role will continually improve and enhance the Salesforce platform supporting Action Behavior Centers. The administrator will gather business requirements, design scalable solutions that follow best practices, and meet the needs of Salesforce projects. The position works across the Lightning Platform, including Sales Cloud, Marketing Cloud, Experience Cloud, and Maps, with a strong focus on configuration using Flow Builder and other Salesforce configuration tools.

Requirements

• At least 5 years of Salesforce Administration experience.
• At least 5 years of computer software administration or development experience in a company environment.
• Experience implementing and configuring Sales Cloud, Marketing Cloud, Experience Cloud, Data 360, and Salesforce Maps.
• Understanding of basic triggers, Apex code, and Salesforce Object Query Language (SOQL).
• At least 5 years of experience with data manipulation and transformation, including deduplication, imports using Data Import Wizard or Data Loader, and data transfers.
• DevOps or release management experience.
• Experience creating custom report types and simple and complex reports and dashboards, including joined reports.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Salesforce Administrator or Advanced Administrator certification.
• Expertise in Salesforce best practices across the platform, including third-party applications.
• Business acumen and a broad understanding of business terminology and processes.
• Strong business and technical documentation skills.
• Strong, concise written and verbal communication skills.
• Excellent problem-solving, analytical, and teamwork skills.
• Attention to detail.
• Ability to work independently with minimal supervision.
• Ability to work in a fast-paced environment with changing priorities while maintaining a high level of accuracy.
• Ability to support users in both a helpdesk-like environment and a project-based environment.
• Must be authorized to work in the United States on a full-time basis for any employer.

Nice To Haves

• Experience integrating Salesforce with third-party applications.
• Experience leveraging the Salesforce Open API.
• Experience working in a healthcare-related organization and understanding HIPAA rules and guidelines.

Responsibilities

• Manage user and license administration, including user setup and deactivation, roles, profiles, permissions, public groups, and sharing rules.
• Monitor data and file storage utilization and recommend ways to optimize storage.
• Configure Salesforce, including flows, milestones, assignment rules, approval processes, custom objects, Lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports, and dashboards.
• Improve Salesforce data quality through data management, rules, and automation.
• Create and manage sandbox environments for development and testing.
• Identify and gather requirements and translate them into scalable, best-practice solutions focused on user experience.
• Identify unused or underutilized platform solutions.
• Create roadmaps and set priorities in collaboration with the Salesforce manager and stakeholders.
• Communicate platform changes to end users and stakeholders.
• Provide daily user support for a community of more than 1,000 users.
• Create technical and business documentation.
• Manage integrated applications, including Adobe Sign, RingCentral, HubSpot, Forms Solutions, and Scheduler.
• Evaluate new Salesforce features and third-party solutions and explain their benefits and risks.

Benefits

• Generous paid time off and holiday time off.
• Health insurance coverage and Health Savings Accounts for tax-free childcare and medical expenses.
• 401(k) retirement plan with company matching.
• Full benefits covered up to 90%.
• Student loan repayment with employer contributions.
• Continuous training and growth opportunities.
• Tuition discounts at ABC University partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior