Salesforce Administrator

ICF•Reston, VA

10d•Remote

About The Position

ICF is seeking an experienced Salesforce System Administrator to maintain, configure, and enhance Salesforce applications that support federal agency operations. The role works with Salesforce architects, developers, business analysts, technical team members, and business stakeholders to translate business requirements into effective Salesforce solutions using platform best practices and declarative tools. The team uses SCRUM Agile methodology to iteratively deliver, test, and improve solutions. The administrator manages user access, security, configurations, data quality, reporting, dashboards, automation, and application support. The position also involves troubleshooting and resolving application issues, supporting deployments and releases, documenting configurations, and helping ensure reliable and secure Salesforce operations and maintenance. Remote work is authorized anywhere within the continental United States, with work performed in the United States and support for U.S. Eastern time zone working hours. Employees must work from an approved location; foreign locations/IP addresses and personal VPN connections are prohibited.

Requirements

U.S. citizenship is required.
Must have lived in the United States for the past four years.
Must reside in and be authorized to work in the United States; all work must be performed within the United States.
Ability to obtain a Federal Public Trust clearance.
At least 3 years of experience administering and supporting Salesforce.com applications, including user management, security configuration, declarative automation, data management, and application troubleshooting.
Must support U.S. Eastern time zone working hours.

Nice To Haves

Bachelor’s degree.
Salesforce Administrator certification; Advanced Administrator certification is a plus.
Experience supporting Salesforce Public Sector Solutions, Service Cloud, Einstein Analytics/CRM Analytics, and Agentforce.
Experience configuring Salesforce Flow, validation rules, approval processes, custom objects, fields, reports, and dashboards.
Experience with Salesforce data management tools, data imports and exports, data validation, and data quality maintenance.
Experience with Salesforce deployment and environment management tools such as GitHub, Jenkins, and VS Code, and familiarity with CI/CD processes.
Experience supporting Salesforce applications in a federal government environment or on an operations and maintenance (O&M) team.
Experience with robotic process automation (RPA) tools such as UiPath.
Experience with Salesforce Flow automation, security administration, data management, and production support.
Strong analytical, troubleshooting, documentation, and problem-solving skills.
Excellent communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, and end users.

Responsibilities

Configure, maintain, and support Salesforce applications throughout the application lifecycle, including enhancements, testing, deployment, and production support.
Manage user accounts, profiles, permission sets, roles, sharing rules, and other security settings in accordance with federal security requirements.
Gather and analyze business requirements and translate them into Salesforce configurations using declarative tools, including Flow, validation rules, approval processes, custom objects, and fields.
Monitor system performance, troubleshoot application issues, investigate support requests, and implement configuration changes to resolve defects and improve functionality.
Manage data quality and integrity through data imports, exports, updates, deduplication, validation, and reconciliation using Salesforce tools and approved data management utilities.
Create and maintain reports, dashboards, list views, and other Salesforce features to support business operations and management reporting.
Support application testing, regression testing, user acceptance testing (UAT), release planning, deployments, and post-release validation.
Manage Salesforce environments and deployment tools, GitHub-based release processes, and other CI/CD activities as required.
Maintain system documentation, configuration records, standard operating procedures, and knowledge articles.
Collaborate with architects, developers, business analysts, and business stakeholders to communicate status, resolve issues, assess risks, and implement approved enhancements.
Provide technical guidance and support to users, investigate recurring issues, and recommend process improvements and automation opportunities.
Ensure Salesforce configurations comply with federal security, privacy, accessibility, and operational-readiness requirements.
Participate in Agile ceremonies, peer reviews, knowledge-sharing sessions, and continuous improvement initiatives.
Identify opportunities to improve system administration processes through automation, analytics, and Salesforce platform capabilities.