Salesforce Administrator

Alertus Technologies • Baltimore, MD

1d

About The Position

The Salesforce Administrator ensures Alertus maximizes the efficiency and capabilities of Salesforce for its internal audiences and stakeholders. This data-driven role applies Salesforce expertise to meet Alertus’s needs, improve the user experience, and align the platform with business processes. The administrator works across departments and uses Salesforce best practices to provide strategic insight into the customer life cycle, from pre-sales through post-implementation feedback.

Requirements

• Excellent written, verbal, and interpersonal communication skills with technical and non-technical audiences.
• Experience using Salesforce as a sales and marketing analysis tool.
• In-depth understanding of the Salesforce platform, including building custom apps and objects, formula fields, and custom views.
• Extensive experience with reporting and dashboards.
• Thorough knowledge of Workflows, Process Builder, and Flows.
• Strong understanding of Communities, Knowledge, and Data Categories.
• Experience with Sales Cloud and Service Cloud.
• Experience re-engineering and updating an existing Salesforce configuration to support reporting, workflows, process builders, custom objects, and enhanced functions.
• Experience with Data Loader.
• Bachelor’s degree or equivalent experience.
• Minimum of 2–4 years of Salesforce Administration experience.
• Salesforce Administrator Certification.

Nice To Haves

• Salesforce Advanced Administrator Certification.
• Experience with Pardot.

Responsibilities

• Manage Salesforce user access, adoption, security, permissions, data integrity, and forecasting accuracy.
• Build relationships with key executives and teams in Marketing, Sales, Production, Accounting, and Client Services, as well as the CEO.
• Create standard operating procedures for Salesforce reporting for internal users.
• Evaluate how Alertus uses Salesforce and recommend and implement processes that better meet company objectives.
• Understand the full customer life cycle, from pre-sales to post-implementation feedback, to serve internal and external customers effectively.
• Own Salesforce training for internal users and periodically provide company-wide system training.
• Establish consistent protocols and processes to help ensure Alertus operates efficiently using Salesforce.

Benefits

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level