Salesforce Administrator

Accel Entertainment • Chicago, IL

3d

About The Position

Accel Entertainment is seeking a Salesforce Administrator to manage and improve its Salesforce platform across Sales Cloud, Service Cloud, and Field Service. The role owns request intake and requirements gathering; configures scalable, role-based desktop and mobile experiences; supports data governance, reporting, access management, and integrations; and manages testing, releases, and user adoption. The administrator also monitors platform health and Salesforce product developments, evaluates and prototypes new capabilities, and provides support to users and technology teams. The position may require travel and is based in a typical office environment.

Requirements

• At least 4 years of experience as a Salesforce administrator, including hands-on Sales Cloud or Service Cloud administration.
• Salesforce Certified Administrator credential.
• Hands-on declarative configuration skills, including Flow, Dynamic Forms, Lightning pages, reports, and dashboards.
• Strong knowledge of user access management, including profiles, permission sets, permission set groups, and sharing.
• Experience managing data with Data Loader, Workbench, or similar tools, including imports, deduplication, and reconciliation.
• Experience leading requirements gathering, process analysis, impact assessment, writing user stories with clear acceptance criteria, and triaging a request queue.
• Experience testing, supporting UAT, and deploying changes through sandboxes in an Agile environment.
• Ability to design scalable, role-based desktop and mobile solutions that support multiple business units or markets.

Nice To Haves

• Bachelor’s degree in Information Systems, Business, or a related field.
• Salesforce Advanced Administrator, Platform App Builder, Business Analyst, Field Service Consultant, or Agentforce Specialist certification.
• Experience across Sales Cloud, Service Cloud, and Field Service, including the Field Service mobile app.
• Experience using Jira, DevOps Center, or change sets.
• Experience working within SOX or similar change management and audit controls.
• Experience maintaining org health, integrations, and AppExchange applications.
• Background in gaming, route-based operations, or another regulated or field-service environment.
• Ability to read and understand Apex triggers and classes when assessing change impact.
• Evidence of staying current with Salesforce releases through maintained certifications, ongoing Trailhead learning, or introducing new platform features.
• Experience with Agentforce, Tableau, or other Salesforce AI and analytics features.

Responsibilities

• Assess and triage Salesforce requests by scope and impact, route work appropriately, and escalate priority conflicts to Salesforce leadership.
• Gather and document requirements, user stories, and acceptance criteria, resolving gaps with stakeholders before configuration begins.
• Assess how proposed changes affect data, automation, security, reporting, integrations, and markets.
• Configure declarative solutions across Sales Cloud, Service Cloud, and Field Service, including objects, fields, record types, validation rules, and Flow.
• Manage Service Cloud case processes, including queues, assignment rules, and escalation rules.
• Configure Field Service work types, service territories, scheduling policies, dispatcher console, and mobile app.
• Create role-based desktop and mobile experiences using Lightning pages and Dynamic Forms.
• Build and maintain reports and dashboards for team and leadership visibility.
• Apply approved architecture standards and reusable patterns, and support onboarding new markets to the platform.
• Administer users and licenses and support least-privilege access using permission sets and permission set groups.
• Lead data cleanup, imports, deduplication, and reconciliation to prepare data for reporting, analytics, and AI.
• Maintain sandbox environments and deploy configuration changes according to release controls.
• Perform pre-UAT testing, including permission-based and regression testing on desktop and mobile.
• Prepare UAT materials, support weekly release readiness, validate production deployments, and provide audit evidence.
• Lead communications, training, and documentation; track usage and identify where users need additional support.
• Monitor platform health using Security Health Check, Optimizer, and Release Updates, and retire legacy automation and unused configuration.
• Monitor Salesforce releases and the product roadmap, and recommend suitable capabilities, including AI tools such as Agentforce.
• Prototype promising capabilities in a sandbox and present their benefits and risks to Salesforce leadership.
• Support Salesforce users and resolve incidents, coordinating with vendors when third-party applications are involved.
• Oversee integrations, scheduled jobs, and AppExchange packages, and evaluate third-party applications before installation.
• Participate in planning and review sessions and serve as a Salesforce resource for technology peers.
• Perform other duties as assigned.

Benefits

• Voluntary full-time benefits include medical, dental, and vision insurance; life, AD&D, critical illness, and hospital insurance; short- and long-term disability; identity and legal protection; and access to FSA and HSA accounts.
• Full- and part-time employees may contribute to traditional and/or Roth 401(k) plans.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level