Salesforce Administrator

SAN DIEGO WORKFORCE PARTNERSHIP•San Diego, CA

2d•Onsite

About The Position

The Salesforce Administrator champions the administration, configuration, maintenance, and continuous improvement of the Salesforce platform at San Diego Workforce Partnership. Reporting to the Manager of Business Applications, this role translates business and program needs into secure, scalable, user-centered technology solutions supporting organizational operations, program delivery, reporting, and data-informed decisions. The administrator works with stakeholders across the organization to gather and document requirements, design and implement declarative solutions, automate processes, manage integrations, and optimize Salesforce functionality. The role provides technical support for Salesforce administration, troubleshooting, data management, reporting, user access, and Experience Cloud site administration. Through documentation, training, and continuous improvement, the position supports platform adoption, data quality, system reliability, and user experience. This is an onsite position, Monday through Friday, 8 a.m. to 5 p.m. Compensation ranges from $31.36 to $43.98; the posting does not specify the pay period for these amounts.

Requirements

Bachelor’s degree in computer science, information technology, business administration, or a related field, or equivalent.
At least three years of progressively responsible experience administering, configuring, and supporting Salesforce.
Demonstrated experience designing and maintaining Salesforce automation using Flow Builder.
Experience using Salesforce Data Loader and Microsoft Excel for bulk data changes, record validation, and data quality.
Experience troubleshooting Salesforce issues using debug logs and other diagnostic tools.
Experience configuring Salesforce reports, dashboards, page layouts, user permissions, and security settings.
Ability to gather requirements, document solutions, manage competing priorities, and deliver technical support and enhancements in a timely manner.
Strong analytical, troubleshooting, and problem-solving skills, with attention to data accuracy and system functionality.
Strong written and verbal communication skills, including the ability to explain technical information to varied stakeholders.
Ability to collaborate across departments and provide responsive, empathetic, customer-focused service.
Strong organizational, attention-to-detail, problem-solving, and time-management skills.
Computer proficiency, particularly with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Master’s degree in a relevant field, or direct equivalent experience.
Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, Platform Developer, or relevant Experience Cloud certifications.
Experience administering Salesforce Experience Cloud sites.
Familiarity with Apex, Aura Components, Lightning Web Components (LWC), APIs, or other Salesforce development technologies.
Experience with third-party application integrations and related troubleshooting.
UX/UI design knowledge or experience improving the usability and accessibility of business applications.
Knowledge of data privacy, PII protection, information security, or regulatory and compliance environments.
Experience supporting complex program operations, reporting, or compliance requirements in a nonprofit, public-sector, or workforce development environment.

Responsibilities

Gather, analyze, and document business and program requirements, translating them into Salesforce configurations aligned with organizational objectives.
Design, configure, test, deploy, and maintain Salesforce functionality, including objects, fields, page layouts, record types, validation rules, custom pages, list views, reports, and dashboards.
Develop and maintain declarative automation using Flow Builder and other native platform tools.
Evaluate solutions and recommend enhancements based on organizational needs, usability, scalability, maintainability, and platform best practices.
Monitor Salesforce features and releases and recommend improvements to system functionality, user experience, and business processes.
Monitor, configure, and troubleshoot integrations between Salesforce and third-party applications and services.
Diagnose system errors, investigate bugs, and resolve technical issues using debug logs and other troubleshooting tools.
Collaborate with stakeholders, IT colleagues, developers, and vendors to resolve system issues and implement enhancements.
Monitor and prioritize support requests, incidents, and enhancement requests according to urgency, business impact, and organizational priorities.
Coordinate testing, deployment, and post-implementation validation to ensure changes meet requirements and minimize disruption.
Perform bulk data imports, exports, updates, and corrections using Salesforce Data Loader and other approved tools.
Maintain data integrity by resolving duplicate records and inconsistencies and promoting standardized data-entry practices.
Develop and maintain reports, dashboards, and other reporting tools for operational monitoring, program performance, and decision-making.
Collaborate with stakeholders to address data-quality issues, improve reporting accuracy, and strengthen data-management processes.
Apply data validation and quality-control practices before and after large-scale data changes.
Configure and maintain Salesforce user accounts, permissions, profiles, permission sets, and security settings.
Administer Salesforce Experience Cloud sites, including configuration, user access, functionality, and troubleshooting.
Support data privacy, security, and compliance practices related to personally identifiable information and other confidential data.
Maintain accessible documentation of Salesforce configurations, workflows, integrations, changes, and support procedures.
Follow change-management, testing, documentation, and deployment practices that promote system reliability and consistency.
Develop training materials, user guides, and job aids in collaboration with the IT management team.
Lead training sessions and provide technical guidance to strengthen platform adoption, data-entry practices, and user proficiency.
Partner with program and operational teams to understand challenges, identify process improvements, and implement solutions.
Communicate technical concepts, system limitations, and recommended solutions to technical and nontechnical audiences.
Share knowledge, identify opportunities for process standardization, and support continuous improvement across the business applications environment.
Perform other related duties as assigned.