Salesforce Administrator

FreightWise • Nashville, TN

20h • Hybrid

About The Position

FreightWise is seeking a knowledgeable, detail-oriented Salesforce Administrator to manage, maintain, and optimize its Salesforce platform. The role supports Sales, Marketing, and Customer Service by developing efficient workflows, automating business processes, improving data accuracy, and creating useful reports and dashboards. The ideal candidate is a proactive problem-solver with strong technical expertise who enjoys improving business processes and helping teams maximize technology.

The position is in FreightWise's Engineering Department in Nashville, Tennessee. It is full-time, Monday through Friday, with flexible hours and a hybrid schedule requiring three days in the office. Pay is a salary based on experience and performance.

FreightWise combines agile technology development with industry expertise to provide transportation management services and software for small and mid-sized shippers. Founded in 2015, the company has appeared on the Inc. 5000 list for seven years and was voted one of the Best Places to Work by the Nashville Business Journal.

Requirements

• Strong technical knowledge of Salesforce administration, architecture, and platform configuration.
• Expert proficiency with Salesforce Flow and complex process automation.
• Thorough understanding of Salesforce security models, user permissions, and data-sharing rules.
• Experience integrating Salesforce with marketing automation platforms, ERP systems, and other business applications.
• Strong written and verbal communication skills.
• Ability to collaborate across departments, gather requirements, and develop effective technical solutions.
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field required.
• Minimum of 3 years of dedicated Salesforce Administrator experience.
• Salesforce Certified Administrator (ADM-201) certification required.
• Ability to sit for extended periods while working at a computer.
• Sufficient hand and finger dexterity for typing and computer navigation.
• Visual ability to review and analyze system layouts and data.

Nice To Haves

• Salesforce Advanced Administrator certification.
• Proven experience configuring and optimizing customized Salesforce environments in high-growth B2B organizations.
• Experience in logistics, supply chain, or SaaS technology industries.

Responsibilities

• Manage daily Salesforce administration, including user accounts, profiles, roles, permissions, and security settings.
• Configure custom objects, fields, page layouts, validation rules, and record types to support business needs.
• Build and maintain automated workflows using Salesforce Flow and legacy workflow tools.
• Develop and maintain reports, dashboards, and analytical tools for department leaders and executive management.
• Perform weekly data-cleaning activities, merge duplicate records, and maintain accurate customer information.
• Monitor and maintain integrations with external platforms, including HubSpot, Outlook, and billing software.
• Manage Salesforce updates, evaluate new features, and test system changes in sandbox environments.
• Collaborate with IT and Engineering on custom development and API integrations.
• Provide Salesforce user support, troubleshoot technical issues, and serve as the primary internal resource for platform questions.
• Conduct employee training and maintain system documentation and user guides.
• Partner with internal teams to identify opportunities for process improvements and increased efficiency.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, short-term disability, and long-term disability insurance.
• Company-paid $50,000 life insurance.
• 401(k) with match.
• Paid time off.
• 11 paid holidays.
• Hybrid work and flexible schedules.
• Great work environment with opportunity for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level