Sr. Sales Consultant

La-Z-Boy•Newnan, GA

1d•$37,000 - $48,000

About The Position

The Sr. Sales Consultant creates lasting customer relationships by delivering an exceptional furniture-shopping experience and consistently executing La-Z-Boy’s selling process. The role assists customers in selecting furniture, shares product information and recommendations, guides customers through purchasing decisions, and contributes to store sales goals through team selling. Consultants are expected to develop expertise in La-Z-Boy products, upholstery, fabrics and leather, design options, catalogs, and sales processes. The position includes sales, customer relationship management, prospecting, training, and administrative responsibilities. Consultants document customer interactions and sales activity in company systems, follow up with customers before and after purchases, complete training, maintain store areas, and comply with company policies and safety procedures. The role has no supervisory responsibilities. The stated base pay is $18.00 per hour, with a monthly bonus opportunity based on defined group sales goals. Average earning potential is stated as $37,000–$48,000, inclusive of base pay, commission, and bonus. The schedule is 40 hours per week; evening, weekend, and holiday availability is required as needed in a retail environment.

Requirements

Approachable and friendly manner with internal and external customers.
Excellent strategic thinking, problem-solving, and analytical skills.
Strong interpersonal, customer-service, and people skills.
Exceptional sales and design experience.
Ability to promote enthusiasm within the sales team.
Excellent closing techniques and ability.
Functional knowledge of La-Z-Boy products.
Professional excellence, sound independent judgment, initiative, and high ethical standards.
Ability to deliver excellent customer service internally and externally.
Ability to work evenings, weekends, and holidays as required in a retail environment.
High school diploma or equivalent preferred.
At least one year of relevant work experience preferred.

Nice To Haves

High school diploma or equivalent.
At least one year of relevant work experience.

Responsibilities

Assist in meeting or exceeding daily and monthly store sales goals through team selling.
Execute the Comfort Compass process with every customer and guide customers through the selling process.
Collaborate with fellow sales team members on customer interactions, endorsements, sketching, fabric or leather selections, and TLA selections.
Encourage in-home design consultations and help customers overcome objections to make purchasing decisions.
Review daily goal analysis and know the current sales goal.
Complete Comfort Guides, including room sketches and relevant details about the customer’s room.
Enter prospect and lead information in Door Counts / Trackwell and maintain accurate CRM notes and follow-up actions.
Follow up with non-purchasing customers within two days of their visit and send them a handwritten thank-you card within two days.
Contact customers after delivery and record the call in the Comfort Guide and CRM.
Complete required product, sales, Comfort Compass, LMS, LZB, and MEGA training, as well as weekly training topics.
Maintain the appearance of the store, stockroom, and break room.
Learn and communicate product, catalog, price-list, in-home design, and sales-process information accurately.
Follow company policies and procedures, arrive at least 10 minutes early, and correctly clock in and out, including for meal breaks.
Attend and participate in training, store staff meetings, and companywide sales rally meetings when scheduled.
Complete sales paperwork and customer service issues accurately and promptly.
Answer questions about sales and return policies, warranties, and service, referring customers to the appropriate department when needed.
Follow sales receipt terms and conditions and ensure open sales have appropriate deposits and documentation.
Schedule pickups and deliveries in accordance with procedures.
Use company systems to answer questions about sales balances and inventory availability, and update customer accounts with notes in RMS Sales/Delivery notes.
Keep company assets, daily receipts, and cash secure and follow safety and security rules.