Sr Consultant

Urban Science Applications, Inc.•Detroit, IL

3d•Hybrid

About The Position

The Sr. Consultant delivers client services as part of an account team, balancing technical work with a stronger emphasis on client handling and relationship building. The role leads channel-aligned engagements and serves as the primary liaison to OEM Field teams, building trusted relationships to influence dealer behavior, accelerate enrollment, and improve retention. The consultant owns a portfolio of high-profile dealership accounts, supports ongoing engagement and renewals, and identifies additional solution enrollment opportunities. The role executes strategic outreach informed by Field and dealer insights, communicates value, supports field events, and promotes adoption, utilization, and program impact. The position plans and delivers client reports, deliverables, and projects; creates and manages client databases using Urban Science proprietary software; analyzes and verifies data; and performs application coding and testing for custom client software. The Sr. Consultant works with clients and internal teams to maintain quality, meet deadlines, communicate project status, and improve client satisfaction. The role may also prepare for potential future supervisory responsibilities, including assigning work, supporting performance appraisals, and coaching staff. The role offers hybrid workplace flexibility local to the Detroit, Michigan office. Employees must be available and willing to work in person on Mondays and Wednesdays. The job may require additional hours beyond the normal 40-hour workweek. Urban Science will not provide immigration-related sponsorship for this role, now or in the future.

Requirements

University degree from an accredited college or university, or equivalent foreign institution; a technical degree is required, such as engineering, applied mathematics, statistics, applied science, information systems, or operations research. Non-technical degrees may be considered with an appropriate level of analytical and technical knowledge.
At least 4 years of related work experience.
Demonstrated knowledge of relational database management, including creating and executing queries and scripts, importing and exporting data, and manipulating data; SQL knowledge and experience are required.
Ability to use MS Excel for charting and graphing, formulas and functions, and filtering, sorting, and formatting data; intermediate knowledge of MS Word, PowerPoint, and Access.
Ability to understand and work with Urban Science software tools and packages.
Ability to select and apply mathematical methods or formulas, with basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses.
Strong time-management capability to prioritize competing demands, manage concurrent tasks, and run meetings on schedule.
Ability to identify potential client opportunities and proactively communicate them to management.
Ability to communicate clearly verbally and in writing; analyze situations; focus on results; maintain ethics and integrity; cooperate with teams; seek information; take initiative; ensure quality; provide service; adapt to changing situations; build relationships; and demonstrate organizational commitment.
Availability and willingness to work in person at the Detroit office on Mondays and Wednesdays.
Willingness to work additional hours beyond the normal 40-hour workweek if required.

Nice To Haves

Six years of related work experience preferred.
Knowledge and experience with Visio preferred.
Project management skills strongly preferred, including estimating work efforts, defining work plans, delegating work, monitoring progress, reporting schedule variances and scope changes, following internal PMO procedures, and presenting conclusions to management.
Proficiency with MS Project preferred.
Knowledge and understanding of sales and business development processes strongly preferred.
Ability to understand and interpret margins, revenues, and cost sheets strongly preferred.
Knowledge and understanding of pricing, scope, cost estimates, and internal and external impacts strongly preferred.

Responsibilities

Plan, organize, develop, and deliver client-requested reports, deliverables, and projects on time and to client specifications.
Design, create, and manage client databases using Urban Science proprietary software, maintaining accurate and high-quality data.
Assist management with client estimates and proposals.
Serve as a client contact, develop client relationships, and respond to requests and inquiries promptly.
Maintain a thorough understanding of client data for assigned projects and use it to create client deliverables.
Track, process, analyze, and verify data to improve accuracy and quality.
Take responsibility for the accuracy and quality of data used on assigned projects.
Perform application coding and testing associated with custom client software development.
Update and maintain Urban Science internal software systems using technical skills.
Follow quality-control standards for Urban Science and client organizations.
Coordinate with individuals and teams to complete analyses, tasks, and projects on time and to a high standard.
Attend project meetings and present project status, conclusions, and results to client representatives or internal management.
Communicate proactively with management about updates and issues.
Work with the manager to understand and implement solutions that improve client satisfaction (NPS).
Partner with internal teams to ensure software is installed, set up, and functioning at established quality levels.
Participate in required Urban Science training programs and pursue targeted development objectives.
Work with the manager to complete annual goal setting and performance reviews promptly and prioritize other assigned duties.
Lead channel-aligned engagements and serve as the primary liaison to OEM Field teams.
Own high-profile dealership accounts, maintain client engagement, and drive renewals and additional solution enrollments.
Execute strategic outreach and engagement plans informed by Field and dealer insights, communicate value, support field events, and drive adoption, utilization, and program impact.
As needed in preparation for possible future supervisory responsibilities, set objectives, participate in performance appraisals, assign and prioritize work, approve timesheets, maintain work standards, oversee training, and coach, mentor, manage, and motivate assigned staff.