Sr. Retail Digital Support Analyst
About The Position
The Commercial Technology team provides technology and support for Columbia Sportswear retail stores worldwide, including new store openings and remodels, technology upgrades, and day-to-day operational support. The Sr. Retail Digital Support Analyst supports retail technology projects and store operations by coordinating technology deployments for openings, remodels, relocations, pop-up locations, and other initiatives, while serving as an escalation point for complex technical issues. The role combines technical troubleshooting, project coordination, vendor management, and collaboration with Retail Operations, Corporate Real Estate, technology teams, business stakeholders, and third-party service providers. This is a hybrid position based at the company headquarters near Portland, Oregon. The current expectation is to work onsite four days per week, subject to change based on business needs and company discretion. The position may support international retail projects and collaborate with global business partners as needed.
Requirements
- At least 5 years of experience supporting retail technology, store systems, IT operations, or a related technology environment.
- Experience supporting retail locations, field operations, multi-site environments, or customer-facing technology solutions.
- Experience coordinating projects, technology deployments, store openings, remodels, or enterprise technology rollouts.
- Working knowledge of point-of-sale systems, payment technologies, mobile devices, networking infrastructure, or related retail technologies.
- Experience working with ticketing systems, vendor partners, field service organizations, and incident management processes.
- Strong organization, problem-solving, collaboration, and prioritization skills; ability to balance support activities, projects, and competing priorities.
- Ability to investigate issues, identify solutions, and drive work to completion.
- Comfort navigating technical and business discussions with a customer-focused mindset and adapting to a fast-paced environment.
Responsibilities
- Coordinate technology activities for new store openings, remodels, relocations, pop-up locations, and store refresh projects.
- Partner with Retail Operations, Corporate Real Estate, technology teams, and third-party vendors to deliver retail technology initiatives.
- Support deployment and ongoing operation of point-of-sale systems, payment devices, RFID solutions, mobile devices, networking equipment, printers, and related retail technology platforms.
- Troubleshoot and resolve escalated store technology incidents that cannot be resolved through standard support channels.
- Coordinate field technicians, depot services, vendors, and internal support teams to drive timely issue resolution and minimize business disruption.
- Manage multiple projects, workstreams, support requests, and priorities across a diverse retail environment.
- Document support processes, deployment procedures, technical solutions, and knowledge resources to improve service delivery.
- Support international retail projects and collaborate with global business partners as needed.
Benefits
- 401(k) plan with a generous company match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending accounts
- Health savings account
- Voluntary benefits, including accident, critical illness, hospital indemnity, and legal services
- Free and confidential 24/7/365 counseling services through EAP+
- Wellness benefits
- Employee discounts
- Time-off program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
