Sr. Retail Digital Support Analyst
About The Position
The Commercial Technology team provides technology and support for Columbia Sportswear's retail stores worldwide, including new store openings, remodels, technology upgrades, and day-to-day operational support. The team partners with Retail Operations, Corporate Real Estate, business stakeholders, and third-party service providers to help stores operate efficiently and serve consumers. The Sr. Retail Digital Support Analyst supports retail technology projects and store operations. The role coordinates technology deployments for new store openings, remodels, relocations, and strategic initiatives, and serves as an escalation point for complex technical issues affecting retail stores. It combines technical troubleshooting, project coordination, vendor management, and collaboration to support reliable technology experiences across the retail fleet. The position is hybrid and based at the company headquarters near Portland, Oregon, with an expectation of four onsite days per week that may change based on business needs or company discretion.
Requirements
- 5+ years of experience supporting retail technology, store systems, IT operations, or a related technology environment.
- Experience supporting retail locations, field operations, multi-site environments, or customer-facing technology solutions.
- Experience coordinating projects, technology deployments, store openings, remodels, or enterprise technology rollouts.
- Working knowledge of point-of-sale systems, payment technologies, mobile devices, networking infrastructure, or related retail technologies.
- Experience working with ticketing systems, vendor partners, field service organizations, and incident management processes.
- Ability to balance support activities, projects, and competing priorities in an organized manner.
- Ability to build collaborative working relationships across technical teams, business stakeholders, and external vendors.
- Resourcefulness and proactivity in investigating issues, identifying solutions, and driving work to completion.
- Comfort navigating technical conversations and business discussions with a customer-focused mindset.
- Adaptability in a fast-paced environment.
Responsibilities
- Coordinate technology activities for new store openings, remodels, relocations, pop-up locations, and store refresh projects.
- Partner with Retail Operations, Corporate Real Estate, Technology teams, and third-party vendors to deliver retail technology initiatives.
- Support deployment and ongoing operation of store technologies, including point-of-sale systems, payment devices, RFID solutions, mobile devices, networking equipment, printers, and related retail technology platforms.
- Troubleshoot and resolve escalated store technology incidents that cannot be resolved through standard support channels.
- Coordinate field technicians, depot services, vendors, and internal support teams to drive timely issue resolution and minimize business disruption.
- Manage multiple projects, workstreams, support requests, and priorities across a diverse retail environment.
- Document support processes, deployment procedures, technical solutions, and knowledge resources to improve service delivery.
- Support international retail projects and collaborate with global business partners as needed.
Benefits
- 401(k) plan with a generous company match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending accounts
- Health savings account
- Voluntary accident, critical illness, hospital indemnity, and legal services benefits
- Free and confidential 24/7/365 counseling services through EAP+
- Wellness benefits
- Employee discounts
- Generous time-off program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
